Hello, I am contacting you to formally report serious problems with the accommodation I booked through Expedia. The apartment has a significant ant infestation, especially in the bathroom and dining area, which affected the cleanliness, comfort, and overall quality of our stay. This situation caused considerable stress and anxiety for my child, who has ADHD, and he did not want to use the bathroom or enter the dining area.
The bathroom drain was also clogged, causing water to remain standing in the shower area and creating an unsanitary condition.
In addition, the accommodation did not match the photographs or description on Expedia. I booked and paid for a deluxe room advertised as including a terrace, but the property we received had no terrace.
I selected this accommodation based on the amenities and images shown in the listing, so the actual conditions were extremely disappointing. I am requesting that Expedia formally review this case and provide an appropriate partial refund due to the ant infestation, plumbing issue, distress caused to my child, and missing advertised terrace.
I have photographs and videos showing the ants, standing water, and absence of the terrace. Please open a formal complaint and provide me with a case or reference number. Thank you.