Tuve un detalle con el check in, quisieron cobrarme un cargo de 7mil pesos porque supuestamente tenían registrado un bebe cuando yo reserve para 2 adultos y un niño de 3 años. Cuando me negué y me comunique con Expedia mágicamente mando decir la jefa de recepción que ya podíamos pasar así y nos dieron las pulseras solo que el niño se quedaría registrado como bebé. Bueno lo aceptamos porque mi hijo tiene 3 y no le vimos gran problema, fuera de ese detalle todo estuvo increible, la playa es hermosisisma y amplia, la alberca preciosa, profunda en su mayoria y limpia eso si. Las zonas de camastros tambien estan excelentes todos tienen buenas vistas, los restaurantes de especialidad tambien son muy muy buenos probamos el italiano y el texano smoked hause, este hotel es ideal para descansar, conectar con la naturaleza y disfrutar del silencio. nos agrado que las actividades en la alberca no eran tan prolongadas ni con ruido excesivo. creo que si volveria a este hotel nos encanto mucho
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 22 日
Jorge
Jorge (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 12 日
The view and food are terrific.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 12 日
It was a beautiful property. The beach was amazing. The pool left a lot to be desired. It was a huge pool but the whole thing was 5ft deep except for a very small area where you could stand.
For a family-friendly resort, I would expect more shallow areas for kids to play and I didn't even bring my kids. I was just looking for a place to stand with my cocktail that wasn't up to my chin. There is a swim up bar but it's down a bunch of stairs and mostly in the shade.
Check-In was rough. They didn't give us any helpful information or tell us how to use the phones. They don't have room service which I would have expected a five-star resort to have.
In fact there are two times during the day where you cannot get any food because nothing is open. From 11:00 a.m. to noon and again from 5:00 p.m. to 6:00 pm. The only place to eat breakfast is buffet style at one of the two buffets and both buffets have the same things.
Wheelchair access is awful. The wheelchair barely fit through the door of her room. There were a couple of beach chairs that had wheelchair access but every time we went to the beach we had to get the beach concierge to kick out the people that were in them.
We had to walk around the entire resort to get to the pool for the wheelchair access route.
The path to access the beach is beautiful but uneven and slippery
There was no drink service on the beach or at the pool. Entertainment was okay nothing special.
Shower was awful. Went back and forth from hot to cold.
Misty
Misty (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 9 日
Peter
Peter (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 6 日
Iberostar Waves Quetzal, 4 dias em família
Hotel lindo, construído integrado à natureza, fauna e flora exuberante. No geral os funcionários do hotel são muito gentis e solícitos. Ótima comida. Praticidade do restaurante e snak bar e bares muito próximos da piscina e praia. Algumas espreguiçadeiras merecem manutenção, usei algumas quebradas. Restaurante La Hacienda com muita fila, talvez precise ser implementado sistema de reserva como o Bonsai (que infelizmente não consegui ir por indisponibilidade de horário) ou Mare Nostrun (muito bom!), funcionaria melhor. Foi uma estadia em família extremamente agradável, recomendo.
Claudia
Claudia (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 5 日
Krystal Patricia Phyllis
Krystal Patricia Phyllis (9 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 2 月 3 日
No es la mejor opción
Descuidado y viejo el hotel. Tratan de venderte todo todo el tiempo. El servicio es de mediocre a muy malo. La verdad que por el precio pueden conseguir otra cosa mejor.
JAVIER
JAVIER (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 26 日
This is not a five star resort, but a five star value. We have stayed at Iberostar properties more than 10 times and they never disappoint.
Very good food,.good drinks, great service, friendly atmosphere and at this property an amazing landscape. Plus the best beach anywhere. We will return.
One caveat. BD Experience, our shutt service from the airport to the resort had no record of our reservation. Staff claimed this was a recurring issue with Expedia. We waited 45 minutes for them to sort this. Not tragic, but a nuisance.
Robert
Robert (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 21 日
Courtney
Courtney (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 18 日
This is my favorite resort ! I have been here twice already and definitely will be back again
. I enjoyed beautiful sandy beach , the ocean , wonderful walking area with beautiful plants and trees ; as well interesting animals that live peacefully on the property.
We also enjoyed many food options every day in the buffet . My favorite were different pastries every day ! Iberostar is the best !
Maria
Maria (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 17 日
Beautiful location, you get a mix of jungle and beach. The beach is amazing and great for swimming - the jungle provided tons of different animals to look at.
The food is decent at the restaurants and “ok” at the buffet. 5 of the 14 of us got very ill. I don’t necessarily blame the resort because this sort of thing can be expected with buffets and I heard lots of people coughing at the buffet. Norovirus cases are extremely high right now, so that could be the case. Our friends did also get sick at this resort last year.
The rooms are dated, but clean.
I don’t know if we would return just based off the amount of illness everyone endured.
Dawn
Dawn (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 16 日
Ferien Playacar MXN
Der Aufenthalt war sehr angenehm hatte tolle Aussicht die Restaurants und das Essen war gut. Das Personal ist sehr freundlich. Das Zimmer war gut nichts spezielles aber komfortabel. Für einen einwöchigen Urlaub angenehm und gut. Was uns jedoch nicht so gefiel war, dass das Sales Team uns versuchte ein Abonnement zu verkaufen. Wir wurden zwar zum Frühstück eingeladen und eine Person von 2 bekam eine Massage geschenkt, jedoch dauerte uns die ganze Verkaufsmasche zu lange. Wenn man nur eine Woche vor Ort ist, Ist ein dreistündiges Verkaufsmeeting bei dem man grundsätzlich nicht einen grossen Benefit generiert sehr lange. Obwohl es hiess es dauert 90 Minuten schlussendlich war es das doppelt.
Christian
Christian (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 12 日
The property and beach is lovely. It would not be a place I could stay when it is very hot outside due to the open-air buffet areas.
The food was fresh and clean. As a vegetarian, I found that the offerings were not marked well enough for me to be sure I could eat a specific dish. There is a lot of cross contamination possible and happens due to the self-serve nature of a buffet. My suggestion would be to have a specific area where vegetarian items are offered. That would prevent the cross-contamination and make it easier for a strict vegetarian to understand what they can eat.
Tracy
Tracy (14 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 10 日
Chris
Chris (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 8 日
Die Hotelanlage ist sehr geosszügig, gepflegt. Das Essen, der Service hervorragend
Rainer
Rainer (4 晚浪漫旅程)
Ebookers 真實旅客評價
10/10 完美
2025 年 1 月 8 日
Love the property and staff. Our third time there-first with our kids who loved it!
I told my older daughter about it and she and her family booked today for September!!
David
David (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 8 日
Sarah
Sarah (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 6 日
Richard
Richard (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 5 日
Jeremy
Jeremy (6 晚行程)
Orbitz 真實旅客評價
8/10 很好
2025 年 1 月 3 日
temaruata
temaruata (10 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 1 日
Muy buen hotel, el servicio del personal, en general, fue excelente.
La comida riquísima y de muy buena calidad, la cena de fin de año, fue un banquete, langosta, ribeye, todo tipo de quesos y jamones, volvería sin duda