Check in and check out we’re a breeze. The staff were friendly and the accommodations were comfortable and quiet. The hotel is close to all and has ample parking. The hotel added to our great time in Keene.
Amy
Amy (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月16日
Clean, comfortable, well located
It was good, the staff was friendly and helpful while staying there. After we left I realized that I might have left my prescription glasses in the room. I called twice a few hours apart and staff said they would check and call me back. I never got a call back. So apparently once you are gone the helpfulness is gone as well. We were surprised that there were no USB ports in the hotel for cell phones. I guess we just made the assumption that most hotels have this updated feature to their rooms.
Susan
Susan (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月12日
Check in was horrendous didn’t get to our room until 5 pm even thought checkin was 4 and we were there at 3:45 were told checkin is at 4 so we waited in the lobby with about 30 other people that came in after 4. Got a room at 5.
Charged me $225 for a small pet 18 pound non shedding dog. When I ask what the extra 45 was used for the cleaning people indicated that if the animal had damaged anything of left a mess it was extra work for them. Otherwise nothing special. Perhaps a better way to do this would be to take a pet deposit and if there is no damage or mess refund it. That would be more PET FRIENDLY!
Richard
Richard (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月12日
Don’t bother
Late check in, lady at front desk made them falling behind over 4 hours my problem and was very short and rude with me. Room was barely cleaned, hair in shower drain, trash still in cans.
Natalie
Natalie (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Check in was seamless.
Scott the bartender on Sunday night made our experience warm & inviting and we had such a good time with the other patrons at the bar. Made this get away a 10.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年10月6日
Dont stay here
Guests for a wedding and they wouldn't accommodate an early check in by 1-2 hoyrs so we coukd get ready. We had to change in the lobby bathroom!
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月22日
Nancy
Nancy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
Comfortable stay as always
Jonathan
Jonathan (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月9日
Only had a few hangers in the closet and had to ask for more. Staff initially was uncertain that they had any more to provide, but did give us 4 more. In the shower the body wash soap dispenser was empty. The coffee shop was under staffed