Hotels.com overcharged me an exorbitant extra guest charge which we did not have and it all went downhill from there since they made no genuine effort to right this wrong. They claimed to have attempted to contact the hotel for approval of a refund. The hotel claimed no one had contacted them. It was like an on going ping pong game where no one assumed fault and lack any care to resolve this issue. In addition, the hotel is an antique. The online photos are misleading. It needs a major overhaul. The only thing pleasant about the hotel is the staff.
Vicky
Vicky (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Rentoutumiseen
Oikein mukava resort, jossa voi keskittyä rentoutumiseen. Ruoka on hyvää, palvelu toimii, aktiviteetteja riittää niin paljon kuin haluaa osallistua. Iltojen lavashowt ovat yllättävänkin hienoja ja animation team pitää huolen, ettei päivälläkään ole tylsää. Ranta on upea ja huone oikein siisti.
真實旅客
10 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
The resort is very nice the beach is very clean, they work on the beach all day removing glasses and straightening lounge chairs and seaweed from the shore. Love the attractions on the beach they cook, many games that the staff gets everyone involved. My only issue with the beach area the only towel hut is by the pool which is a distance from the beach. The pool area is also kept clean and the entertainment and music is fun as well. The bar staff of very attentive.
As for the night entertainment it’s not much but a good place to get to know the other guest at the resort
Deborah
Deborah (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
The reservation for the Japanese restaurant. Is was too late at night…especially for senior parents..beside that., everything was great
Francisco
Francisco (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月15日
I enjoyed the karaoke and the night time events it was the highlight of our trip
Leonida
Leonida (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月14日
This was my first time at Iberostar and I must say that we had a great experience. The property was very clean and staff were great. Only negative feedback I have is regarding vendors on the beach. At other resorts vendors are located in a separate area and at Iberostar while they were mostly respectful, It did become a bit of a nuisance.
Elvis
Elvis (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月14日
Mirian
Mirian (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月12日
Everything was tropical just what i wanted
Andre
Andre (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月11日
Darry
Darry (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月11日
The food was phenomenal
Alex
Alex (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月10日
Francisco
Francisco (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月9日
Even though it was raining I had a great time my friend at the pool bar Mencia was great and took care of us the whole time he was amazing
Daniel
Daniel (3 晚友伴旅程)
CheapTickets 真實旅客評價
6/10 不錯
2024年11月9日
Pool and surrounding areas were dirty
Beach was full of garbage
Mario
Mario (6 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月9日
Staff was very nice . Entertainment was ok, need to update rooms poor light, cockroach
Xiomara
Xiomara (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
Good Stay
Nelson
Nelson (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月5日
Servivio excelente.
Jessica
Jessica (3 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月5日
Jose
Jose (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月4日
Me encantó el hotel, el personal, la comida en fin todo exelente!
Iliana
Iliana (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月3日
Family atmosphere and very cheerful staff
Raymond
Raymond (5 晚浪漫旅程)
Orbitz 真實旅客評價
6/10 不錯
2024年11月2日
Stephanie
Stephanie (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月2日
First they gave me a room with a very poor view a lot of garbage on front then no air conditioning and smells like a peptides and them they change it but it was raining and it was a little liking it was a terrible experience