From hotel pickup at the airport you are going to have an enjoyable, safe and relaxing journey even it is your 1st time to India. F&B Mr. Chethan, Mr. Raghav and Mr. Satya did excellent job providing different kinds of recommendations from lists of cuisines, hotel events and local festival. Chef Mr. Chirag and Ms. Jasmine providing tailor made dishes from street food to fine food and wine. Housekeeper Mr Saikiran was also very polite and kind. Last but not least Guru Prasad who drove me to the airport shared a local story of name of Bengaluru, "The boiling beans city" Thank you all for my memorable experience.
This hotel is very nice. Definitely worth the 5*. Most of the staff at the hotel are really welcoming, nice and knowledgeable. Majority of them will go the extra mile to make your stay at the hotel really comfortable. Rohit who works at reception is exceptional. He is such a great employee and every morning he took time out to greet me, shake my hand and ask how I am and if I have any issues/questions. He provides top quality service and he is the reason why ITC Gardenia should be rated 5* purely down to his hard work. The room is lovely and big. Everything about the room is fine, bed, shower etc etc. the restaurants in the hotel are great and at good price and the canapés from 18:00 - 20:00 is a great idea. This hotel is very close to local attractions. The only thing I don’t like about the hotel is few staff members who work at the spa/gym. They aren’t helpful and feel like they are watching what I do. The spa is not recommended. I had a facial done and it did not last the allocated time and generally I don’t feel it was good. I had 20% discount and with them knowing that, I feel they just gave me the most expensive treatment to cover that discount. If Rohit is the honest member of staff, the staff at the gym/spa ruin it.
I would stay at this hotel again and again but will for sure not make the same mistakes of using the gym/spa.
Ravi
Ravi (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Preeti
Preeti (5 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2024年12月4日
Bad Experience & Run Down Rooms.
Bad Experience. Room was Dusty, Balcony was Dirty, Power Points were Broken, Lots of Scratches in the Furniture.
I asked for Ginger Tea. It was over Boiled and No taste of Ginger.
Rajesh
Rajesh (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月5日
Abhi
Abhi (6 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Abhi
Abhi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
Shamitha
Shamitha (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月12日
Thilak
Thilak (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月10日
Gary
Gary (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月2日
Give for dogs . Everything is wrong here from staff , cleanliness. Especially food can’t believe this is ITC .
Srikanth
Srikanth (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月21日
Great exoerience
Arpan
Arpan (3 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月20日
Lalit
Lalit (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月31日
Rutvij
Rutvij (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月21日
Komal Kumar
Komal Kumar (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月21日
Jose
Jose (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月20日
Overall good experience
Visited for business reasons.
Need little upgrade in telephone services and electric safe.
Amar
Amar (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年7月16日
Property needs some updates. The staff is not well trained. Many items on in room dining menu are not available. Service in restaurants is slow and sloppy. Restaurant options are limited