I recently stayed at X Hotel in Brighton, and while there were some initial issues with both rooms, the team was incredibly helpful and proactive in resolving them. They upgraded me to a fantastic suite and went above and beyond to ensure my stay was comfortable and enjoyable.
The staff’s professionalism and commitment to excellent customer service really stood out, and I truly appreciate their efforts. Thank you for turning things around so quickly—I would happily stay here again!
Let me know if you’d like further changes!
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月25日
Reshma
Reshma (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Luckily, I read the reviews after booking. If I'd read them and saw the Hotels.com rating before, I might not have booked. Don't be put off, having faith and following the instructions led me to a lovely room loyally reflecting the thumbnail photo
Andrew
Andrew (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月19日
Adrian
Adrian (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月3日
Christian
Christian (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月27日
Poor service
Only has a 4pm check in when on hotels.com it says it's 3pm. We paid an extra £20 for early check in as we had to be somewhere. We were left for an hour before we were finally given codes to get in.
There was a leak in the room which woke us up in the night and the TV had no sound.
Definitely would NOT stay here again!
Eve
Eve (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月13日
Neman
Neman (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月1日
The room was probably quite lovely sixty years ago but is let down by the baffling management of the hotel as a whole. The messaging is inconsistent and odd. There’s the surprise deposit waiver fee which looking at other reviews is a good idea to put down so that your money isn’t held in an account for an extended period.
The floor of the room was entirely on a slope leading to a little bit of seasickness when getting out of bed. The one I was in had a window for joke reasons only (view of nothing at all. And there was no plug in the bathtub or sink, so don’t expect a bath or to shave unless you bring your own I suppose.
Oh I couldn’t connect to the wifi at all either. I was continuously given the same password that never worked. I tried on multiple devices and tried to contact the desk but was unable to get a response beyond the non-functional password. So there’s that as well.
Jeremy
Jeremy (2 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月26日
Check in was a joke. No reception staff. No cleaners. Alarm was going off all night and as we left. No one there to sort anything out, you can only communicate via WhatsApp
Donna
Donna (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月26日
Never ever visit that even if that is cheap.
It was scam to fool people coming to that beautiful city. it was not at all the way they showed or described that was totally different and in some old scary basement smelling foul. It was horrible.
Rutvik
Rutvik (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月20日
Don’t do it
Arrived and there was no toilet roll in toilet and the bin hadn’t been emptied after the previous occupants
Graeme
Graeme (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
Rip off
On arrival, I spent an hour and a half in reception over a dispute where they were claiming that my booking was in a different name despite me showing them all of my proof that it was in my name then would not let me go to the room without paying an extra £25 charge Because they said it was booked in another name which is simply not true. The people in front of me also having a big dispute over extra charges and we were all at the reception. Somebody came out of the room. They just checked into saying there was broken glass on the floor and urine in the toilet. !!
Jo
Jo (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月19日
NATHANIEL
NATHANIEL (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月8日
Corbin
Corbin (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月7日
Crap
Horrible . No staff on site . People smoking weed . Not a family hotel
Bernadette
Bernadette (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月7日
Internet never worked, neither you catch your own mobile network.
Amaresh
Amaresh (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月2日
Absolute vile place to stay!
Room was clearly not cleaned at all.
Pubes on the bathroom floor.
Toilet roll that had clearly been dropped down the toilet and put back on the side to be used.
God knows what splashed up the walls and not cleaned.
Rude cleaner which clearly does NOT do the job properly.
Flooring all coming apart.
Staff that are incompetent and lazy (goes to show with the booking in system, all done via WhatsApp and nobody actually manning a desk)
Really expensive for the dump it was we stayed in and the cheek of asking for a deposit waiver was just the icing on the cake!
Amy
Amy (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月1日
Lloyd
Lloyd (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月1日
This Hotel is the worst hotel I have ever stayed in. It was an expensive Dump to say the least. The room was tiny extremly dirty, carpets had never seen a vacumm leaner in months. Shower leaked, more water on the floor than in the shower. The customer interface totally unacceptable. Check in a night mare via whats app. I have the transcript of the conversations should you like to see the. All in all a very bad experience for a seasoned traveller.
Alan
Alan (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月29日
Not great!
Check in overall was really difficult, didn’t know where to go and instructions for the hotel were unclear.
Hotel is really clean and beds are pretty comfortable.
Weird noises in our room tho?
Jake
Jake (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月27日
Amazing location but the check in is extremely strange for this hotel and you have to pay an additional deposit when you arrive which is not stated anywhere. Won’t be coming back here.
Amber
Amber (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月22日
When arrive 3pm and I’m shock not finish clean room and never ask me about bring passport or driving lesson card so. I did bring bus pass with photo .. why add pay for not late?? Only mr in room and my deaf friend company chat then he go home not stay overnight.. next time I will not in room again.