Within the first hour I noticed my grandson’s feet were black on the bottom. I cleaned his feet only for his feet to become dirty again. I brought this to the attention of the front desk associate. I asked her how often is the carpet shampooed and she replied weekly. The hotel was booked and I couldn’t find another hotel to accommodate the size of my family, I asked for 4 sets of towels I was told I could only get two but I booked a 2 bedroom suite, clearly there would be more than 2 people. The television appeared to work off an antenna and the actual television was very dated. I am totally disappointed and dissatisfied with the quality of this hotel especially at the room rate I paid.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
SEUNGCHEOL
SEUNGCHEOL (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月4日
Will be even better when renovation is complete!
Amazing breakfast! The hotel was mid-renovation but the staff worked to be accommodating.
Jordan
Jordan (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月3日
Others were right! Stay away. Luckily we were there for less than 7 hours. This hotel needs some major updates. Kid you not, our Two Bedroom hotel room looked nothing like the photos. My toddlers walked in and said this hotel room is old dad. The two bedroom doors were broken, bathrooms looked like it was falling apart. Bed mattress was horrible and literally sleeping on just springs. As a person who rarely complains. It was pretty bad. Even the floors were so thin it felt like I was walking on thin plywood like my garage attic. There was even a guy in a golf cart sitting in the parking lot starring at us. He eventually towed vehicles that night. Wish I had photos of the room but at the end of the day, it just wasn’t worth it. The only thing that made it up was the breakfast. It was a basic eggs and sausages but it made my morning. Front staff were amazing. Quick check in and out. Stay here if you really don’t care about quality. Not for this price though. This hotel is not up to par as the one in my hometown. Buildings getting old and heavily used for years. Take my advice if you have kids, go somewhere else.
Matthew
Matthew (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月29日
The stay was great. The only disappointing part was that we booked 2 rooms at this hotel spending almost $1,000 for 2 nights because of the shuttle that they provide to and from Sea World. It’s a convenience to have the option to ride it and not have to pay to park. After we booked and checked in, we found out that the shuttle doesn’t run until 11 when the park closed so we would have to leave the park early or drive our own car and pay for parking. So we ended up having to pay for parking.
Heather
Heather (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月24日
Weiguang
Weiguang (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Leo
Leo (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
Andrea
Andrea (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月14日
Tracy
Tracy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月12日
Grace
Grace (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月9日
Patrick
Patrick (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月1日
Llege en punto, a las 4:00pm para hacer mi check-in y mi habitacion no estaba lista para entregarme, me la entregaron 1 hora despues y eso me molesta mucho ya que tenia a las 6 de la tarde un compromiso, creo que page una suficiente cantidad de dinero para un buen servicio y la verdad no estoy satisfecho con esto, necesito que me puedan dar una solucion a este problema.
Jessica
Jessica (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月26日
LENI
LENI (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月24日
Paola
Paola (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月23日
Kris
Kris (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月23日
Daniel, the front desk clerk is very nice and professional!
Daniel
Daniel (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Buena opción para hospedarse , un poco alto el precio para lo viejo de el hotel , mas bien
Emilio
Emilio (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月19日
Alvaro
Alvaro (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月17日
No me valieron la reservación ya pagada
mal, muy mal. no me valieron la reservación y tuve que pagar otra vez, ósea tuve que hacer doble gasto.
Maria Guadalupe
Maria Guadalupe (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月8日
Dirty floors
Location was great room was good. Appeared cleaned but after the kids got out of the shower they walked around barefooted and when they went to bed the bottom of there feet where so dirty we had to wash them again and had to make sure they wore there shoes the rest of the stay. That was hard since we stayed 3 nights. Also noticed trash behind the night stand when plugging in are chargers. When looking for a missing sock we noticed that under the beds looked like they hadn’t been touched upped as well. We did notice that they are updating around the hotel and hopefully the rooms can get some updates as well as the beds. I couldn’t get out of our bed without waking up my wife since it was so loud getting into an out of bed. I will say the location is great since we were 3min from Sea World and that was the main reason for our stay. I would probably book again but will make sure we take extra socks for the dirty floors that need to see a mop.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年8月6日
Maricela
Maricela (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月29日
it was a quit and safe looking area. the included breakfast was great. rooms were clean, and nice to see other families with children