西拉伯克快捷假日套房酒店

First of all I spent 45 minutes trying to reserve over the phone. Then checking in took for ever. Then the key never worked. Then they checked me out after two days when I reserved two nights. They never cleaned the room. You still can’t serve yourself breakfast. Go to check out and they tell me my card doesn’t work. Then she tells me I spent $72 from the snack machine when I never got anything from there. Then they print my receipt and it had $7 charges from the snack bar. Again I never got anything from there. Pretty sure the people working there use your credit card fir their own snack purchase. Dealt with two different clerks at the front desk and you could tell they had no idea what they were doing. Total morons. I would not recommend staying there. They will steal your credit card. I already canceled my card and requested a new one.

Overall this hotel was great. Clean, comfortable, and friendly staff. My only complaint is the hot tub was not working and had cones and caution tape around it. I was really looking forward to the hot tub.

Hotel not very clean, room bathroom was not clean. No house keeping offered, no fresh towels offered. Few other hotels in the general area will check them out next time.

Upon checking in everyone was very nice, but that changed when we called for assistance. When we got to our room it was dingy and the trims were coming off the walls, to top it off the heater wouldn’t work. When I called the front desk they told me to just unplug it and replug it and it still didn’t work. I called back down to the front desk and the gentleman in the front was really rude like he was annoyed we were calling. He got the wall mount to work and but never the wall thermostat, so that wasn’t great. Throughout the night there were so many people walking through the halls and being loud and you can hear everything through those doors and walls. Overall I was not happy with it.

Great stay. Front lady at check in was great, gentlemen at night was very nice n helpful. Lady in the morning that gave us coffee was so nice and helpful. Thank you so the great stay! We live Holiday inn express!

I like that its coveinant for work and theres a really good resturaunt next door

Great hotel, clean and nice staff.

The front staff was so friendly and got us checked in quickly, and made sure our special requests were fulfilled!

Staff was friendly and my reservation was taken care of quickly. The front of the hotel was not as clean as other Holiday Inn Express sites I have stayed at.

Room was filthy, dust all over counters and coins of hair all over bathroom, and large sticky mess on tile