the accommodations for 5 people as booked were not good. we had to incur the expense of a cot for the 5th traveller. the windows were dirty and looked unsafe and cold air came in. the bathroom was dirty and the celling in there was bubbling, the beds had missing boards and drawers, the chair cushion was filthy and the smell of disinfectant was overwhelming in the lobby and elevators, that it was hard to breathe. NOT worth almost $500 for the night. We asked for another room but not available and couldn't book anywhere else as nothing was available in the area we needed at a comparable price
Linda
Linda (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月30日
Not impressed
When we arrived late in the evening (8 hours after we could have checked in) with exhausted children who unfortunately weren’t feeling 100% the room was not ready. They unapologetically told us we would need to wait. They didn’t take my card or license at that time, just said you’ll need to wait 15 minutes. 30 minutes later I went back to the desk and she said - only 5 minutes more. 10 minutes later they finally started my check in process. During this wait the only offer was that we could help ourselves to old coffee available in the reception area.
The room was very poorly done. The beds were average comfort. The shower head was installed at the wrong end of the bathtub. Wall paper and carpet in the room were bubbled out.
The th did not work, and the one bathroom light did not work.
Cleanliness was below average at best.
The cleaning staff was pleasant to talk to in the hallway, but the front desk customer service was short in responses and offers poor service at best.
I would rank this as my second worst hotel experience I’ve had. I am not the most experienced traveler in the world, but average at least 5-10 hotel stays annually for the past 15 years.
Jason
Jason (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月24日
Pros: Paid shuttle service Time square and back. Coffee/ Tea available 24/7.
Cons: Breakfast disappointing, just few items.
RAMESH
RAMESH (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月21日
Séjour en famille
Hotel en rénovation, 50% fonctionnel ,
Si non la réception est accueillante et rapide
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年12月20日
4 days 3 nights
The hotel is really hard to approach. It takes a long U turn to get to. Front desk is helpful, room service is bad. I can see the face eyelids from previous customers on the bed. The second day, I still see hair in bathtub even though they cleaned the room. The bed is so hard. The towels are so rough. Good things that they provided microwave in the room. Breakfast is poor with croissants, Cinnabons, toasts, old banana and apple. The door is noisy when opening and closing.
Hoang
Hoang (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Zhengang
Zhengang (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Great stay
Great stay
LISA
LISA (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Edgar
Edgar (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月11日
Peter
Peter (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月10日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Joshua
Joshua (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Alicezandra
Alicezandra (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月8日
Do not stay here! Buyer beware
This hotel is dirty, run down and just plain disgusting. The staff isn’t helpful and it’s under renovation. It may be nice after renovations but the ad for the hotel isn’t even close to what you will get.
Completely disgusting for a Ramada hotel. If I could have cancelled and switched hotels I would have. Just awful in every way