This trip is for celebrating our anniversary, I request for a champagne or a cake for celebration, but hotel staff said “did not have “
But can provide simple decorations.
I booked 1 bed room, but I don’t know why provided me a 2 bed room and without any decoration.
The room are clean and tidy, walk distance to market and seaside.
Swimming pool locating in the rooftop with great view, but I found quite long time coz quite hard to find the entrance. I asked 2 staff where the swimming . One said she don’t know, another one said get the lift ,but there is 2 lift, I get the wrong one! The staff just looking at us and didn’t provide any help.
The breakfast are just so so, not much special. U can try outside in sai kung city with more budget price.
So to be concluded, staffs at this hotel need more trainings about customer service and passion on their works. They look like unconcerned. I spent 3k HKD in one night as I m a local resident, I felt not worth about with this services in such a luxury hotel.