Aside from the delay during check-in, it was good. But buffet was a bad experience - very few selection and low quantity. Also, the smell in the lobby and hallways (including elevators) was very bad - must be the kind of air freshener they use. They need to change it as the smell was really bad - like a dirty washroom.
Virginia
Virginia (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Unbeatable central location
Room size is perfectly adequate. Bed is comfortable. Laundry was crisp and clean. Staff were polite. Room amenities are ideal for an extended stay. Central location is unbeatable. Everything you might need is within walking distance.
Breakfast served was of decent quality, although I was l underwhelmed with the selection. Absence of an egg station and/or bacon.
Nice pool area for families, but not enough for laps/workout. Gym was adequately equipped.
Patrick
Patrick (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Joselito
Joselito (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年7月27日
You need to call the lobby for hot water EVERY time you want to shower. The AC turn itself off when you are sleeping, I needed to wave my hands at the AC in the middle of the night. The breakfast buffet is ok but definitely overcharged. Internet was down for 3 days out of 4
Moshe
Moshe (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月20日
RONA MEI
RONA MEI (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月14日
Zielah
Zielah (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月13日
New but not ready to accommodate!
Hotel is new but needs improvement! The one-keycard policy sucks! Receptionists need training. Pool not ready yet. Don’t stay! The only good about it is the location.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年6月27日
Myla
Myla (6 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年6月17日
Good
Renato
Renato (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月4日
Convenient
Rizza
Rizza (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年5月26日
Good
Dianne Dee
Dianne Dee (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月22日
Such a beautiful hotel, and the staffs are amazing, foods are delicious too. Reasonably priced. Beds are comfortable, rooms are clean, I'm a clean freak so I enjoyed my stay in this hotel. Hope they will maintain it well. Will go back for sure.
jennifer
jennifer (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月12日
I travelled with my wife and I really enjoyed my stay here. I even booked another extra room for my mother-in-law. Beds are comfy, rooms are clean and smell good. The staff are great and there was one bell boy who didn’t accept a tip and he said it’s his job to be of service. I asked for another tube of shampoo because they come in small tube and I was given at once, no problem at all. Staff are great. There’s a manager there too (we supposed) who helped us secure another day booking even though they are already full. She was friendly and always all-smile! Will recommend this property to my families and friends. Great job Uma!
Kevin
Kevin (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年5月9日
This is a relatively new hotel. Staff are friendly, but are very limited in what they can do for guests. We asked to change 500 pesos for smaller 100 pesos to tip for our bell man and we were not granted this simple request. The reason: we only do this service for customers. I assumed that when we booked a room at the hotel that we were customers. Oh well, we ‘ll let that go.
The shower amenities like shampoo and conditioner were in tiny tubes most appropriately suited one use only and by one person. We asked for more but were denied because it would exceed the daily allowance. Simply unsatisfactory.
In our many years of travel and staying at various hotels, we have never been denied such basic services. Maybe, Uma Hotel is new and has to go through some growing pains to become better. But for now, I can’t fully recommend this hotel until it reviews its’ policies and become more responsive to its’ customers basic requests.
Napoleon
Napoleon (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月8日
Great stay !
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年5月4日
The staff here is the best!!! They are all friendly, respectful and accommodating. The property is very clean and the restaurant offers delicious food, buffet breakfast is also appetizing. Will stay here again the next time we go back to Naga City. Two-thumbs up to the people working here! Keep it up!
Kevin
Kevin (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月26日
Staff are friendly and accommodating. Place is new and very clean. Comfy beds nice spacious room. Highly recommended.
Eloisa
Eloisa (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月18日
Michael
Michael (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月18日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月17日
WILFREDO DOMINIC
WILFREDO DOMINIC (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月15日
We enjoyed our stay here! Highly recommended!
Czarina
Czarina (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月29日
Excellent location
Stephen Junell
Stephen Junell (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年3月23日
Clean, excellent location, courteous service, value fir money