All star cheer traveling desk staff friendly and helpful
A
2 晚家庭旅程
8/10
Check in was pleasant. Staff were pleasant. Breakfast was good - waffles and eggs - location was great - easy to get to close to town. Beds were comfortable.
Mattresses were not in mattress protectors - mattress was stained . Did have a stain on one pillow case - looked like a smashed bug - no hot tub as seen in pictures - pool was cold and lots of debris in the bottom- did not smell of chlorine or chemical as a normal pool. Air conditioner worked great the first night - second night it did not want to stay on - assume it was freezing up due to keeping it could which happens . Would stay again
Leslie
2 晚家庭旅程
6/10
The Rooms were nice for the price. Something went wrong with my check in as I had already paid in full and they tried to charge me again on arrival but it did get straightened out in a reasonable time. MY Biggest complaint is they advertise a Hot Tub, the hot tub seems to be permanently closed. When I asked about it I was told it had been closed for repairs. I inquired as to how long it had been closed. Was told it had been closed for several months as long as the person had worked there.
Kenneth
1 晚行程
4/10
The room was filthy. The surfaces had crumbs and dirt all over them and the floors were dirty. Toilet wasn't clean. Splatters and smears on the bathroom walls.
Lisa
1 晚行程
10/10
Michelle
2 晚家庭旅程
10/10
Bryan
1 晚行程
2/10
Had no cleaning service all weekend, had to take our own trash out to the dumpster. No maintenance, no service for rooms when you at least need trash bags changed, more towels, new linens nothing available until Monday. Our refrigerator did not work.
April
3 晚家庭旅程
8/10
Stephen
1 晚行程
10/10
Tracy
1 晚行程
4/10
The room was decent but the light behind the TV was not on. The microfiber sheets are hot and not comfortable. The greatest disappointment was the breakfast. There was no attendant at all. The sausage was white and floating in water. They were clearly not cooked properly. We sat in the dark for a long time before someone finally turned on the lights above the food. In the seven years since we were last here the quality has gone down considerably. The dump trucks racing down the road at 70 mph in a 40 zone is inexcusable!
Mark
1 晚商務旅程
4/10
Website stated hotel had heated pool and hot tub and it had neither. Room was not thoroughly cleaned as I found a spray bottle of cleaning solution in the bathroom along with dirt on the floor. Website needs to be updated as I was here with my grandchildren and made the reservation for the pool and hot tub. Needless to say, we were very disappointed.
Drucilla
1 晚家庭旅程
4/10
It is not what I paid for there was no hot tub the room was not what I got the rooms were suppose to be conjoined.the lady even told us they was when checked in.there was suppose to be a jacuzzi did not have one was first time I had my girls together in 6 years first time I got to relax with my grandchildren lock on door kept getting stuck safe did not work there is a spot in hallway kept making us fall there was ants the pool was cold and then one night I had to pay for was 187.00 for one that was because of flooding the doors on pool stayed open the wights in exercise room was broken the keys kept not working.the staff was very nice. The tiles by window kept falling off at pool.we do have pictures.i called main office And never received a call back.i felt stupid because I told my grandkids they could swim but the pool was to cold. The staff was extremely night except for the last that checked me in...but I do appreciate how friendly other employees were to us.
christy
3 晚家庭旅程
10/10
jasmin
1 晚行程
10/10
Very, very nice hotel very lovely staff very quiet environment very clean
Christina
1 晚商務旅程
8/10
Carl
2 晚行程
8/10
They property was close to attractions, room was comfortable and spacious. Only complaint was the heat/air was loud when shutting off.
There is no hot tub as listed on property amenities. Staff was very friendly
Catherine
2 晚家庭旅程
2/10
Hotel was dirty. Pool humidifier wasn’t working and they had to keep the door open. They also said the pioo Do
Katie
2 晚家庭旅程
8/10
Very clean and quiet.
William
1 晚家庭旅程
6/10
Hotel was clean but we did not have any hot water. Overheard many guest complaining of the same issue.
真實旅客
1 晚行程
6/10
The hotel itself was pretty nice and we were really looking forward to it once we arrived. The receptionist was friendly but spent most of our checkin time complaining about being underpaid, not ideal but not the end of the world. The only big issues we had were apparently the water heaters for the hotel were not working, they knew this and didn't bother to tell anyone. We only found out once we went to shower and then had to ask about it. We had several cheer teammates staying here as well with the same issue and they were not informed either. The pool was also extremely cold.
真實旅客
1 晚家庭旅程
2/10
Check in was fine. The lady working did a great job and this poor review has nothing to do with her.
No hot tub as shown and stated on website.
No hot water in eve or AM.
真實旅客
1 晚家庭旅程
4/10
There is not a hot tub at the facility. Room descriptions on Expedia booking page doesn't match hotel.
Lacey
2 晚家庭旅程
6/10
sherry
3 晚行程
2/10
The shower had hair all over the walls. The bed was the most uncomfortable I’ve ever laid on. The cardboard beds HC penny and sears used to try and sell comforters and pillows with were more comfortable.