Hotel and staff were good
i was charged for use of pool. Not mentioned when booking on hotels.com when complained to Hotels they were not interested
DO NOT BOOK WITH HOTELS.COM
Book with raddison directly pool is included and discount on food
Stephen
Stephen (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 11 日
Overall very disappointed, the hotel is currently under going refurbishment and clearly not finished, we were allocated room over front entrance very noisy lots of people smoking and talking into the early hours. DJ loading equipment at 2am and another at 6am. Room was dirty and windows never cleaned, dust in every corner.
Barbara
Barbara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Karl
Karl (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 1 日
Colin
Colin (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 31 日
Not the most desirable stay but ok for one night.
The hotel entrance looked lovely, clean and very posh. We were put into a cottage which quite frankly was very strange. The smell was very strong with damp which was very unpleasant. The size of the "cottage" was big there was a kitchenette area with a sofa and table but no television. The surrounding noise from other people was very load and distracting whilst trying to sleep. The drive to the carpark which services these "cottages" was a precarious drive especially late at night through what appears to be factorys and waste land. It is polar opposite to the hotel entrance. The swimming pool was nice however filled with builders! Who were completing work.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
Norman
Norman (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 25 日
Pascal
Pascal (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 23 日
Absolutely disgusting place to book steer clear
The room we were given was filthy and despite allowing the duty manager to attempt to resolve the issues, we were still extremely dissatisfied. The housekeeping staff member only hoovered the floor and left mess behind him. There was no attempt to actually sanitise the space even after finding dirty, bloody tissues there. The body odour left behind from the actual member of staff doing the cleaning was also disgusting and stayed in the room after he had finished and gone. We tried to deal with this entire issue at reception at the time but were stonewalled by the manager.
We agreed to leave the premises after he assured us that a refund for the room and the breakfasts we had paid for would only be possible via the finance department as he was unable to process a refund due to Hotels.com holding funds for 2 days after the day of the booking.
If you need full details of our complaint and the unsatisfactory way we were treat we will be happy to elaborate however the Manager and duty manager are already fully aware of the issues
We look forward to a full refund as soon as possible
Ps we are also still waiting for the £50 damage deposit to be refunded to us.
I hope this can be resolved without the need to contact the ombudsman to escalate this issue further. I am more than willing to do so o xx however as a refund is more than deserved.
Karen
Karen (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 22 日
Leon
Leon (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 20 日
Naomi
Naomi (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 12 日
Got a double room even though I had.booked a twin so had to go back down to change it. No AC and the room was very hot. Had a fan but it only stated on for an hr or so, had get up in the night to turn back on. Staff were good though, especially in the restaurant.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 6 日
Not worth the annoyance it will cause
Whole hotel is poor and needs shutting and refurbishing.
Even the newer areas are still poorly finished.
Martin
Martin (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 6 日
Paul
Paul (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 5 日
Vejay
Vejay (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
Lovely hotel.
The hotel was lovely. Staff polite and helpful.
A lot of building improvements going on but didn't disturb my stay.
Food was delicious.
Marie
Marie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 4 日
Gary
Gary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 26 日
Karl
Karl (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 22 日
Needs up dating tired looking
Pauline
Pauline (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 22 日
Matthew
Matthew (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 21 日
Steve
Steve (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 19 日
pascal
pascal (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
It’s ok
Bryan
Bryan (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 14 日
The toilet was filthy and the carpet was full of dust like it hadn't been hoovered for a long time, since being taken over by this company the staff are terrible they look you up and down and are not very friendly people
Miss Sandra L
Miss Sandra L (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 12 日
nice location
free parking friendly staff nice room and had nice breakfast.