claimed to be soundproof room. Was not I was woke up to a couple shouting and also speaking at half 4 in the morning couldn’t get back to sleep. Water stopped working in the morning couldn’t flush toilet or brush teeth or have a shower.
Charlie
Charlie (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月26日
Faulty towers is still in Chorley
Very slow reception to check in, pool closed until further notice ( doesn’t say this on website ) sauna broken , not hot water in room from sink , no signal for tv or internet, fire exits blocked with rubbish and drain pipes , rubbish all over the exterior areas and, food was average. Feels very disjointed and not what I expect from a hotel! Really disappointing as I stay in the area for work often! Fire doors don’t close, fire exit has chains on the door locking it ! Poor health and safety , stayed here 1 year ago and thought I would try after the refurb but still very poor. Previous emails to managers never got a reply !
Mark
Mark (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月25日
Very disappointing
I booked a junior suite. The room was really bare. No TV in the bedroom, only a bed, and wardrobe. The lounge had only a sofa and a desk. The hand soap was empty. Also the shower gel was empty too. I had to get out of the shower and find some in my case. The heating made a banging noise all night at random times. The door didn’t open and lock properly. I had a key card that was a waste of time as the door was broken. I had to back to reception and get a regular key to open another lock that had been added. When the door was locked it was not safe as it moved back and forth an inch. Very disappointed! Definitely not suite quality!
WAYNE
WAYNE (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
Darren
Darren (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月23日
nigel
nigel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月14日
Alexa
Alexa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月13日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月12日
Awful
No pool sign at reception says closed for the foreseeable future
Dreadful gym no the pictures in their website
Still advertising pool and gym
Graham
Graham (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月3日
Barry
Barry (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Tony
Tony (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月20日
Gordon
Gordon (5 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月8日
Gordon
Gordon (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Samantha
Samantha (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
jeffrey
jeffrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月12日
I got an adjoining room. Never asked for one but took it anyway. I felt i was lying next to the woman next door that continually coughed. I could easily hear what she was watching in her IPad and whose morning alarm went off 4 times between 5am and 6am. Oh and to top it off the hotel gave us another early morning fire alarm at 6am.
Ian
Ian (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Happy to stay again
I booked here purely because of its location and wasn't expecting anything much but was blown away by the size of the room, it's cleanliness, it's modern decor, the gym, and the spa. For the price I cannot believe it!
David
David (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月25日
Shannon
Shannon (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月22日
Not the best stay
The whole place was really cold, there was a heater in our room,but it had not been switched on even though snow and frost had been forecast. The staff were helpful and friendly. The food was okay.
Carol
Carol (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
Great!
Great stay. Lovely room, really clean, great food and superb gym!
Maksym
Maksym (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
S
S (4 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
KIBROM
KIBROM (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Quality stop , very well appointed.
On overnight stop great people and service. Easy parking close to M6 .
Trevor
Trevor (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月10日
Three stars overall
Polite and helpful staff, room was clean and well presented. No complaints at all about the stay but would caution against the breakfast; I was asked on checking in if I wanted to pay for breakfast which I did, the following morning I was informed that my choices were a very limited continental buffet, or full English breakfast. Any other breakfast items (even those cheaper than the full English) would be charged extra. I acquiesced to the full English and went to get some toast- the toaster machine drops the toast onto counter at the back of the machine, meaning you have to reach underneath and drag your toast out. I pointed this out and was told they didn’t know where the capture was to stop this. I cancelled my breakfast order and requested a refund which was processed immediately, the staff were very apologetic about it so I cannot fault the service at all.