The attitude towards me (Asian) and other white customers is clearly very different. Makes me very uncomfortable and ruined my stays.
First thing, do not trust the hotel’s response and waste your time on replying to the by phone. I saw their reply to my review requiring more information, so I called them at the provided number but the person who answered just simply disappeared after I spelled my name to her. Definitely not respectful. And you can feel they don’t care about the reviews.
Second thing, more details on the attitude thing. I arrived at the hotel for check in and a male receptionist assisted me. I saw how he treated other white customers with big smiles and very patient and very passionate. However, he was not very happy in face when he talked with me. And he did several things that make me very uncomfortable:
1. Never explained how to use ‘destination fee’ to me. I heard some pieces of information about it when he and other receptionists talked with other customers and asked another receptionist next day for more details such that I can use my $30.
2. When he explained how to use the elevator to me, he kept asking if I have questions about the elevator even after I told him I understood and have no questions. He treated me as if I was an idiot. Rude and disrespectful.
3. His happy face( towards another two white customers) changed at the first second when he started to talk with me. It's definitely not my duty to tolerate his attitude.
Clarice
Expedia 真實旅客評價
10/10 完美
2024年4月12日
Excellent location plus smart and friendly staff
Excellent location, just one street next to my Broadway show theatre. I love the hip design. The staff are friendly and the restaurant worth trying. The stay there definitely perfect my trip to NY
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年3月27日
great location and friend stuffs
yumin
yumin (5 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年3月12日
Zekai
Zekai (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年2月28日
Fair Deal
Overall a good experience with modern and new interior and enjoy the lobby design so much. It's a warm and cosy style.
Close to Time Square which is quite covenenient if u travel around. Cons are the screens/monitors can be quite bright even u closed the bind.
Shower water is not hot enough. Other than that the bad , beddings and television version are all good.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
The room was smaller but for the visit we had it was efficient. Shower and amenities were very clean and new. Service and customer help was great. The Alderman retairant was very good. Not high price and the food and service was amazing . Loved it all.
Pirro
Pirro (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月17日
Nell M
Nell M (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Luz
Luz (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Boa estadia !
Denise
Denise (8 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Roberto
Roberto (9 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
visit to Motto by Hilton
It was a wonderful trip and the hotel was great. Located to all the things we were planning. I have never stayed there and was very surprised at how nice it was. It was very clean and up to date. The staff was very nice and accommodating. I will certainly stay there again if in the area, and will check when visiting other places to see if there is one there
Brenda
Brenda (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Nick
Nick (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Kelly
Kelly (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Perfect Times Square spot
Superb service and stay. Can't beat the location. Desk staff was very friendly and accommodating. Will be back!
Jeremy
Jeremy (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Rachel
Rachel (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月15日
Svindyrt som alltid på Manhattan, men perfekt läge. Extremt litet rum, hissar som är felprogramerade och överbelastad lobby.
Martin
Martin (9 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Cute & Cozy
It's cute and cozy aka tiny as heck. But you're near times square and close to the subway. yes, there's a lot of high traffic in the area but I think it's worth the stay.
susan
susan (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
amir
amir (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月14日
Great location, however..
Great location, friendly staff, however, the room was small and the walls so thin you can hear your neighbors. That could have partly been because it had linked doors on both sides. Street noise is so loud there are earplugs on the nightstand, which I used and helped a little. The blackout shade let in so much light I had to sleep with a T-shirt over my head.