A new property in the Lake Toya area, but away from the main streets. Wonderful architectural design though slight understaffed, with many of them not as properly trained as other hotels of this calibre in Japan. Lovely rooms and in-room onsen (select rooms).
Liang-Lin
Liang-Lin (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月17日
kenji
kenji (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月3日
pretty good but the wagyu from the dinner was not good
For the price paid and 5 star rating, staff is extremely inflexible with their arrangements.
- room cleaning is limited to up to 1pm and cannot be delayed further or changed if sight seeing plans change
- dinner and breakfast timings must be fix one day in advance in 30min intervals forcing you to stick to your plan and unable to relax on a whim. Ironic for a 5 star ryokan that wants you to relax and enjoy the facilities
- dinner is great but not worth the near US$800 price point. There are better ryokans out there that serve better food for half the price albeit at lesser portions (doesn’t matter when you are full at dish 7/9 of their keiseki)
- default dinner menu is French and require top ups to Japanese Kaiseki or Teppanyaki. A bit of a downer consider the price paid
10/10. Love this hotel so much! Staffs are friendly and professional, food is delicious, architectural was perfect! Will definitely stay again when I visit to lake Toya!!
Ching Yieng
Ching Yieng (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2023年10月3日
Somewhat confused on the concept..
Physical facilities are excellent but I find soft skills of staff somewhat average, maybe because of labour shortage. Still, customers are paying a premium for an experience which is below expectations
Dr Ridzwan
Dr Ridzwan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年9月17日
Tomonori
Tomonori (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年9月8日
Very relaxing ambience, great service and top-notch food