I booked two rooms—one for my parents (2 adults), and one for myself, my husband, and our 18-month-old daughter. I had included my daughter in the reservation and even emailed the hotel beforehand to request a cot, but when we arrived there was none available. To make matters worse, there were only two towels in the room, with nothing provided for her. When I asked for an extra towel and the cot, I was told they could only be brought the next morning, as housekeeping had already left. Since we were only staying one night, that effectively meant nothing would be done, despite the hotel knowing in advance that we were traveling with a child.
The room given to us was also extremely small, with a tiny bed that the three of us had to share due to the missing cot. On top of that, there was leftover cleaning product on the toilet lid, which was unpleasant and showed a lack of proper attention to cleanliness. Meanwhile, my parents’ room—booked at the exact same price—was huge, with a balcony, a large bed, and even a hot tub. The difference in quality was shocking.
Overall, I would not recommend this hotel. They don’t honor special requests, even when made ahead of time, the cleaning was careless, and the quality of the room you receive seems to come down to pure luck. Unfortunately, if you’re not lucky, you’ll end up in a very poor room like we did.
