The hotel facility is old and beaten up, both the room and the public areas. Upon my arrival to the room, the sink does not drain and the shower is broken. Housekeeping obviously did not check the room. The hotel would not change the room for me; instead they sent a janitor to fix it. I had to wait and then asked hotel to sent someone to clean the bathroom after fixing. You cannot call housekeeping directly, you need to call front desk. But front desk phone was always busy, tried half an hour and eventually I had to go down to the lobby to ask for things. At the last day of the stay, I had drinks with our business associates in the lobby and my colleague's hand bag was stolen. It is understandable that streets of Spanish cities are unsafe, but there is no security in this hotel. This hotel is a complete mess and is dangerous to stay.