No response when I called to discuss check in time, no call back. Terrible service. Would like a refund
真實旅客
1 晚行程
Ebookers 真實旅客評價
6/10 不錯
2020年3月11日
I accept that for £65 a night you are not going to get a lot but the state of the décor and lighting was awful. £20 worth of paint and Polyfilla is all that it would take to bring it up to acceptable level.
真實旅客
2 晚行程
Expedia 真實旅客評價
4/10 一般
2020年3月10日
Unkomplizierter Check-In und Check-Out. Gute Lage zur Tram in der Neustadt.
Keine direkte Beleuchtung im Zimmer. Heizung funktionierte nur irgendwann nachts, viele kleine Reparaturen sind fällig, insbesondere im Bad. Warmes Wasser erst nach längerem Laufen lassen. Schlechteres 3 Sterne Hotel als das zuvor gebuchte 2 Sterne Hotel.
真實旅客
1 晚浪漫旅程
Expedia 真實旅客評價
10/10 完美
2020年2月29日
pankaj
pankaj (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年2月27日
Lee
Lee (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2020年2月22日
Family trip to theatre excellent location 5 minutes walk great stay with two little children
julie
julie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2020年1月30日
lovin it
I had the most amazing stay here! Derrick was so warm and helpful. I love my room which is walking distance to anywhere else!
One of the best stays I had for a very reasonable price!
junix
junix (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2020年1月1日
I booked in to stay at this hotel in January 2019 for NYE December 2019. I paid £440 for a suite with breakfast. The reviews were really good and location sounded great. When I got there i was told that it had new ownership since February 2019, they no longer did breakfast and no longer had a suite... we had been allocated a very basic double bedroom. No one had contacted me to inform me of this and to say I was disappointed is an understatement.
I obviously told the man at reception I was not happy with this but it’s NYE and so finding new accommodation would have been impossible. The receptionist contacted the manager who offered me a reduced rate of £350. I had to accept as was held over a barrel having flown in from Bristol for NYE and potentially not having anywhere to stay.
You wouldn’t pay anymore that £50 a night for the double room and so I’ve been seriously ripped off!
I will say the location is great and the man in reception was as helpful as he could have been but overall to be have been looking forward to a luxury room for nearly 12 months and then having what I was given, for the price I paid was disgusting and I would not recommend this hotel for this reason.
真實旅客
2 晚浪漫旅程
Expedia 真實旅客評價
6/10 不錯
2019年12月8日
Was ok
Room was too small
Andrew
Andrew (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年11月5日
真實旅客
3 晚行程
Expedia 真實旅客評價
2/10 欠佳
2019年10月27日
真實旅客
2 晚行程
Expedia 真實旅客評價
2/10 欠佳
2019年10月16日
TERRIBLY DISAPPOINTING!! WILL NEVER STAY AGAIN
HIGHLY DISAPPOINTING!!!
Not a place to stay.
I had booked 4 rooms (all paid and had booking reference as well) and upon arrival they just had one room booking. Manager couldn't contact the owner and couldn't decide anything. We waited for 40 min. Then they took us to some guest house which was at half an hour drive away from the city.
Neither the manager nor the owner contacted me thereafter. The customer service team of Hotels.com sorted my problem and compensated well.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2019年10月13日
A beautiful Georgian town hotel in an excellent setting near the city centre and the Playhouse. The price is affordable. Unfortunately it is showing signs of under investment and neglect.
真實旅客
2 晚浪漫旅程
Expedia 真實旅客評價
8/10 很好
2019年10月9日
God beliggenhed
Det var et fint sted. Beliggenheden er vildt god. Tæt på prinsessegaden hvor alle butikker og spisesteder ligger.
Line
Line (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2019年10月6日
真實旅客
3 晚行程
Expedia 真實旅客評價
8/10 很好
2019年10月6日
Roslyn
Roslyn (4 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年9月28日
m
m (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年9月25日
A bit dated and in need of update. Clean and comfortable, very kind and helpful reception staff, and close to nice pubs and restaurants.
真實旅客
2 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2019年9月19日
Peace and quiet yet city center. Very nice neighbourhood busy but friendly.
真實旅客
3 晚行程
Expedia 真實旅客評價
10/10 完美
2019年9月13日
Wonderful hotel as always
Very comfortable location ..good spacious accommodation with comfortable bed and clean as usual..Highly recommend it
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2019年9月10日
Neither cheap nor good
It's a bit of a sad place in need of some TLC. Everything about the decor, bed, furnishings, bedding, etc, screams cheap. It's such a shame; it's in a fantastic location and in a lovely building. I wonder how many return visitors they get...
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2019年9月6日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2019年9月3日
Godt til prisen
Nemt at komme til - tæt på det hele - flinke og hjælpsom personale - enkelt, rent, nemt.
Michael
Michael (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年8月29日
Although we selected the Playfair for its location, there were limitations to our stay that led to a little disappointment. Our room was facing the street, which meant constant traffic noise all night long. The window couldn't be opened due to noise and that made the room uncomfortably warm and stuffy. The bed was barely adequate and fairly uncomfortable. Bath facilities were just adequate but no "creature comforts" at all. The advertised breakfast was a basket left at the door with instant oatmeal, pre-packaged sugary pasties and Capri Sun "juice" so we left it. There wan't any table to sit at to enjoy a breakfast even if we'd wanted to. The best part of the experience was the location. It was a 15 minute walk to the city center and about a 30 minute walk to the castle. For the money, we expected more.