My stay in the Studio with Two beds and a couch was for work. Turns out room service is only offered every other day, So if coming into a room with fresh towels and a made bed after a hard days work brings you comfort and joy prepare your heart and only count on it every other day. However you can get fresh towels at front desk. ;-)
The breakfast on Week days is far better than weekends in my opinion ( Eggs, Bacon, Biscuits and Gravy ).
Most of the staff is very friendly and warm that is worth its wait in Gold !!!
For hotels in the Texas Area I would rate it 4 out of 5 stars for your money. I would definitely stay there again!!
Nathanael
Nathanael (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
NATHAN
NATHAN (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月27日
Ellen
Ellen (6 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月27日
Customer service training recommended
The hotel overall was comfortable but the customer service was poor beyond measure. The breakfast attendant was helpful. But checkin was horrendous it was awful the customer service we waited 2hrs to get checked in. There was issues with 3rd party etc. overall that was understandable but it was no sense of remorse for taking long with trying to figure out the system. The lady was training at the desk was awful. She didn’t offer a cup of water for inconvenience. Next morning upon check out. I expressed to front desk my experience and she happed to be a manager. She apologized. Offered snacks she was nice! Morning shift was nice evening check in time needs more training.
Veronica
Veronica (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
David
David (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月13日
Very Displeased
I requested ADA room and received it. However, it was extremely large with only one . . . I said ONE desk chair to sit on. The room was on the second floor but was located very near the elevator. My daughter offered to pay for the room and to not be concerned with the price. The breakfast was cold and the lobby was very plain with no comfortable chairs. In a nutshell I would never stay at a Hampton Inn again.
Holly
Holly (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月13日
JAMES
JAMES (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Breann
Breann (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Kanichy
Kanichy (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月25日
HEY COULD YOU SPARE A TOWEL?!
no room service was received for a 3-night stay. When I asked for extra towels (our grandson was with us for national basketball camp), I was told the most rediculous thing by woman at front desk. She said that it was Hilton's policy to ONLY give the same amount of towels as the number of people staying in the room. I have been staying at Hiltons for years and never heard that comment before. Only after I insisted did she give me more towels (but it was less than I asked for) and it was with an attitude. Then she wanted me to bring the USED towels (this was at night) and I would not have even asked if we had received any room service.
ALSO, coffee near front desk was ICE COLD in containers, so I had to take it to room and zap in microwave. It was obviously OLD. I had to ask on 2 separate days for creamers and cups as nothing was out for the guests.
SAD when you have to also ask for toilet paper on first night of stay as there were 2 used rolls in bathroom that were almost gone.
I caught a cleaning lady one day and asked her for a box of kleenex as I had a cold and box in room was almost gone. She was nice and gave it to me but suddenly an older woman (must have been her supervisor) came around the corner and started yelling at her in another language (she was Indian) and seemed really mad that she gave it to me.
Definitely not nice people at this location. Would NOT recommend this place!
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Russell
Russell (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月19日
Aundria
Aundria (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月10日
Gloria
Gloria (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月29日
VERY Uncomfortable stay
They should have closed the hotel for major renovation
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2024年10月22日
Three night stay. There's a fine line between staying open when a total remodel is being done. Lobby almost unusable. Breakfast.... continental. Vending..not usable. Back door propped open with two rocks...unsafe! Once renovation is finished it will be a very nice hotel once again. Our room was clean and renovated but a very strong smell. Until everything is finished I couldn't recommend this hotel. Staff did accommodate as good as they could.
Yvonne
Yvonne (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月21日
Hotel was in the middle of a remodel. Our bathroom was dirty when we arrived. Towels in the ceiling.