I will be calling customer service. We arrived 20 minutes after check in to learn they “overbooked” the rooms and decided to move us to another hotel. This hotel was further away from the game, not as nice didn’t have adequate parking for our vehicle causing us to have to drive our vehicle a mile a way just to park it. I purchased 2 rooms and the people who moved us from Foshay only booked us with 1 room and when we arrived to check in they didn’t even have that room ready. Worst experience ever I will be asking for my money back.
Kyle
Kyle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Great stay
Arlen
Arlen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月12日
Patricia
Patricia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Regina
Regina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
The staff were very helpful!
Amy
Amy (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
geoffrey
geoffrey (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月23日
Hotel canceled and moved us with no explanation
I received an email @ 3:34 pm yesterday which was our check in date from the Foshay Tower that our room was unavailable with no reason as to why. We were already in route to the hotel about half hour away.
They moved us to a different hotel and while it was a suite, it was not equal to what we had booked many weeks in advance. It was a poor handling of customer service with very little info nor accommodating anything besides moving us and did not offer anything to make up for the inconvenience.
The hotel they moved us to had a pleasant staff while checking in, but it was not the trip we had planned for and was disappointing for sure as we were going to a show and wanted to have the cocktail lounge downstairs in the Foshay Lobby to enjoy after the show and the seanky vibe of the hotel was why we booked it.
The one we had to stay in was more of a business class hotel from what we could gather and from tge decor rather than a cool vibe for nightlife that we had planned for.
Tara
Tara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Great!
Beautiful, historic building downtown. Friendly, helpful staff.
Patricia
Patricia (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Scott
Scott (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Warren
Warren (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
We loved the building, had a great breakfast at the Keys and loved having a cocktail at the Prohibition Bar and at the main bar. Beautiful lobby.
Jason
Jason (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Parker
Parker (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
Ciara
Ciara (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月11日
Moshe
Moshe (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
Great hotel overall, would definitely recommend!
Brendan
Brendan (2 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月9日
Fernanda
Fernanda (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月6日
Tyler
Tyler (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月5日
Hands down one of the best experiences. My wife and I celebrated our 5 year we
Shawn
Shawn (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月1日
very convenient and new!For 4 Star hotel,need to be more clean and deal with guests in more timely manner.
Yuechen
Yuechen (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月30日
Amy
Amy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Clean rooms and great location. I also appreciated the history of the building and the views.