Amazing hotel, room service not so great, wait time too long.
Yuan Yuan
7 晚家庭旅程
10/10
Super divertido el lugar
Manuel
3 晚家庭旅程
10/10
真實旅客
3 晚家庭旅程
6/10
Our room had a water leak from the kitchen ceiling and not being able to make restaurant reservations is a turn off. The beach is not as nice as it looks on the pictures.
Paulo
4 晚家庭旅程
10/10
Thomas
3 晚友伴旅程
8/10
Cool spot
Kiva
5 晚家庭旅程
10/10
We had a great stay at The Fives! Food was delicious, lots of options to choose from. Staff was very attentive with us and treated us well. My only two comments are: 1) beach was rocky to get into, i prefer more sandy beaches; 2) more of a family resort, limited nightlife options and everything is closed by 11pm
Isabella
7 晚浪漫旅程
8/10
The staff was amazing!
Jamie
5 晚家庭旅程
6/10
Property was great. Loved the resort and people were friendly. Room wasn't as expected as booked 2 bedroom penthouse suite and received 2 seperate rooms instead. 1, 1 bedroom suite, and another unconnected room with 2 queen beds. If had young children, wouldn't be ok. Our suite had a lot of issues. Jacuzzi on roof leaked, didn't stay full and Jerry's didn't work. Reported and maintenance came 3 times but didn't fix. Later in stay air conditioner started leaking in our room so water dropping from ceiling. Reported but fix was only to shut off ac unit which still leaked. Staff was very friendly everywhere except for one front desk employee named Alma who was very rude. Loved the Thai restaurant and the beach and the atmosphere of the resort. Had a lot of fun other than the water in the room. Overall a great stay, but maintenance needed in our room.
Jerilyn Dawn
7 晚家庭旅程
10/10
This was our first trip to Mexico and our first time staying in an all-inclusive resort. From the moment we arrived we were greeted with phenomenal service; bags were checked, drinks offered, and escorted to our Ambassador. The staff were amazing and made the stay worth it! The two-bedroom suite was huge and much more than we needed for four people - but we are glad that our teenagers were able to have their own space. The only complaint I have were the wait times at restaurants, but that was resolved quickly by either going at 5:30pm or after 8:30pm.
Jaclyn
4 晚家庭旅程
8/10
We didn't like the food PLUS my wife got food poisoning one night.
Eric
7 晚友伴旅程
10/10
Mark
6 晚行程
8/10
Ingrid
3 晚行程
10/10
Amazing environment and staff. Above and beyond customer service. Food was all amazing and never felt overwhelmingly busy due to the layout of the resort.
Emilie
5 晚家庭旅程
10/10
Great holiday at The Fives!
Justin
7 晚家庭旅程
8/10
We enjoyed our six-night stay at The Fives Beach & Residences. We stayed in a two-bedroom suite as we are a family of six. We appreciated that the suite had balconies. We liked the location of our suite (villa nine) -- next time I think I'd ask for a ground level suite facing a pool and I might ask for one of the newer buildings as the original villas are a bit dated now. We really enjoyed the pools at the resort and also our time on the beach. It's fun to walk along the sand and check out the beachfront of other hotels -- I like that the beach is very open. The hotel restaurants are mostly good, with, very importantly, attention to food safety -- nobody in our party got sick (and you do hear a lot of food sickness stories from Mexico lately). We did a snorkel express excursion to the nearby reef and were treated so well by the guides. I would recommend this resort to families with a range of ages -- it was good for our children and teens. Pluses: lots of pool/beach towels available, friendly staff, beautiful pools.
Catherine
6 晚家庭旅程
8/10
Ashley
4 晚行程
6/10
Michael Bryan
8 晚行程
10/10
Myron
3 晚行程
6/10
Property shows clear signs of lack of maintenance throughout the property.
My room had damaged shower controls, cracked/chipped tiles.
The ice cream store has, what looks like, mold growing on one of the walls where water is intruding when it rains.
Hans
3 晚友伴旅程
10/10
Riley
4 晚行程
6/10
Very polarized… either very very good, or much less so… most staff were great! A couple not so much, and aspects to the hotel were “challenged” to say the least.
Gregory
3 晚行程
10/10
I really appreciate the staff and the room I was given if I ever come back I hope I get the same room