We stayed here for a night on our way to Lubbock for family Christmas. We did check in later than normal but had no issues. It wasn’t until we got to the elevator to go to our 2nd floor room that we saw a note taped to the elevator stating that it was out of service and to use the stairs. This was NOT told to us when we checked in. As my wife is disabled and not able to manage stairs we were highly upset. The front desk agent did manage to get us a 1st floor room and it was a “suite” as that’s all they had available. Room was decent and it did the job of a place to sleep for the night. Probably won’t stay here again.
Charles
Charles (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Angela
Angela (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月9日
Bed bugs
Room had bed bugs ! I have bites all over me . I was not able to talk to the manager he wasn’t at the property.
I have multiple bites on me . I took pictures of the places I could reach . Now I can’t get of hold anyone . They don’t answer the phone . Hotels. Com hasn’t been any help so far . I’m livid
This hotel is out dated the furniture is old and torn up . The staff I did talk too was nice .
Justine
Justine (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月8日
Bed bugs
The room had bed bugs , I have bites all over me . See pictures below .
The staff I did talk too was friendly . But I was never able to speak to the manager he never came to talk to me like he was supposed too and I still haven’t heard from him . I’ve requested a refund and can’t get any help . Hotels.com did try to call them 3 times with zero luck ! The pictures don’t even show all the bites I have on me .
Other than the bug issue the hotel needs updating for sure the furniture is pretty only in the rooms
Justine
Justine (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月2日
Amber
Amber (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月30日
Do not book this hotel
So many things wrong...
A) advertised as a suite with two queen beds. Showed up and it had a king bed in bedroom and a worn out couch in other room. Front desk said this hotel doesnt even have a suite with 2 beds.. so i showed her my email receipt.. said they could put us in room with double queens if we didn't want to use fold out..(keep in mine ive already paid for suite) go back upstairs and my friends decide to just use fold out..We pull it out and frame is broke, wont even hold mattress. Not to mention that the matress was DISGUSTING..looked like all kinds of different stains. The room was just nasty all together. I go back downstairs and now all of a sudden they dont have ANY room available to go because she gave away in the 10 min i went back upstairs. After giving up trying to get them to help rectify situation , we packed our things and left..we paid and made reservation thru Hotels.com so they wouldnt give me my money back.. HORRIBLE experience..
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Marshon
Marshon (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月15日
Economical stay. Clean sheets/dog friendly
this is an economical stay. Bedsheets are clean and bed was comfortable. That's all I needed. I noticed quite a few dogs so it is very dog friendly. we stayed overnight. Somethings show wear and tear at the hotel but overall the price is right for just using the bed and the shower. coffee is terrible and breakfast is continental. we would stay again next time I need to pass through.
Brandy
Brandy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
GUADALUPE
GUADALUPE (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月25日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2024年10月24日
Donald
Donald (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Alisa
Alisa (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月30日
The building itself was in a very sketchy, dimly lit part of town. The room appeared dirty and unkempt. Paint was chipping off the walls. There was not even a coffee maker in the bedroom! Not to mention the beds were hard, super thin sheets and non-existent pillows. Even when folded over the pillows were way less than adequate.
Tamara G
Tamara G (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月26日
Buggy
I had to wait over 5 minutes to be acknowledged when I checked in. I got to my room all seemed fine. About an hour later I returned to my room and found bugs. They were crawling on the cieling. This morning I found more bugs in the bathroom. Not sure if there were earwigs, water bugs or maybe cockroaches.
I was afraid to eat breakfast in the morning but I went down to see what was offered. Cold cereal and waffles but no waffle mix to make the waffle, yogurt.
At checkout I brought the conditions of the room to the front desk attention. She said of bugs sorry.
I could have stayed elsewhere for a lot less. If I had had my own mode of transportation I would have left and gone else where.
Sara
Sara (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Excellent staff!
Keenon
Keenon (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月23日
The place and the staff were a lot better than the last time I stayed there. Elevator was a bit outdated and made a terrible noise.
Brenda
Brenda (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月15日
James
James (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月11日
James
James (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月8日
Gary
Gary (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月6日
carl
carl (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月5日
Came here due to a project I have in the city. Good hotel no complaints what so ever