Disgusted at service. Will not use Hotel.com again
I was disgusted by the lack of attention and overall compassion of your the desk. As we walked into the hotel my son called me to say DONT COME to school there was a shooting incident and it was on lockdown. This is TRAUMATIZING as it is , and the front desk person clearly did not care a bit. I tired to cancel my booking so I could go straight back home, and he didn't give a S%^&* he told me to contact Hotel.com to cancel for a refund. I have protection on my booking and it was shocking how no one gave a dam to make sure I got a refund!!! I plan to review both of these experiences on google, and hope no one else has to meet with the same cold uncompassionate response
Shirley
Shirley (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月25日
Danielle
Danielle (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Friendly staff, clean and comfortable rooms. Nice breakfast
Roland
Roland (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月15日
The staff was so helpful!Nice clean rooms!We will be back!
Tara
Tara (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月2日
Blanca
Blanca (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月1日
Ernesto
Ernesto (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
10 out of 10
Great stay I would stay here again no doubt
Angelita
Angelita (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Everything was good
Hector
Hector (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月24日
Easy check in and out.
Phillip
Phillip (1 晚家庭旅程)
Travelocity 真實旅客評價
8/10 很好
2024年11月19日
The only nicest hotel in Wharton.. the room and amenities are great except our cupboard smelled like someone urinated inside, and the coffee machine in our room was broken.
Maria Lourdes Bernadette
Maria Lourdes Bernadette (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月18日
Mold in Room
I booked a room with 2 king beds and that’s not the size of beds I got. The room smelled terrible and there was mold under the kitchen sink
Amy
Amy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Nice & pleasant. Quick and fast check-in
Jeff
Jeff (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月14日
Daniella
Daniella (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Taylor
Taylor (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
Aracely
Aracely (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月7日
The rooms were clean, but the smell in the entire hotel is less than desirable. From the minute I walked in, there was a smell of mold that was being covered up with some fragrant device. The staff was nice; however, I couldn't get comfortable and did not sleep at all. An expensive night for $180 (including taxes) for a place I could not sleep.