Checked into our room with my wife and 2 year old daughter. After about an hour in the room, found out there is an infestation of cockroaches. Roaches of all sizes. Packed our bags and left. Didn’t even get an apology from the front desk. Spoke with hotels.com about a refund. After our story with pictures, hotels.com was very understanding and tried to get ahold of the hotel to start the refund process and could not get ahold of the place. Will be working with hotels.com to get my money back.
John
John (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月8日
Rooms are dingy and in need of a deep cleaning and maybe a few modern amenities
Sherry
Sherry (6 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月2日
Check in/out video
I got charged for two nights I think even three nights and I only stayed once, and then the guy says oh that'll take 3 to 5 days to get back on your card. What the hell they doing taking more than one night if I'm staying one night.
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月2日
Nicholas
Nicholas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Wendy
Wendy (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Too much money for what we got
We stayed 4 days and had no room cleaning and had to ask and nearly beg to get a second set of towels for two people. Door in our bathroom looked like someone had been angry and put big dash in it. We also had to call to get someone to quiet the people above us.
KELLY
KELLY (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Tammy
Tammy (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Linda
Linda (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月3日
Cody
Cody (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月29日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
Jason
Jason (7 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月8日
The rooms were clean except smelled mildew or mold, the AC was off plus it made terrible noise which didn’t allow us to get a deep sleep
Steven
Steven (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月31日
Bad
Alex
Alex (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月31日
No more
Alex
Alex (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月30日
Severely disliked the virtual check in kiosk. There was a tv playing loudly in the lobby so I couldn’t hear what was being said. I also felt super exposed because everyone in the lobby could hear the interaction.
Sherri
Sherri (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月28日
Erika
Erika (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
Exeñente
Marisa
Marisa (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月25日
Everything seemed fine initially but after entering the room I found it to be subpar and needed to change rooms. Ultimately I was left feeling just completely unsatified, unwelcomed and bothered by how I was trying to book another night but was told I needed to checkout first, meaning too that I would have to pack and change rooms and resubmit my security deposit all of which I had no time for as I had to be ro work. It was just an overall terrble experience.