The room was not ready when we arrived at 6.30pm - but we did only book on the afternoon. We booked for three people and when we arrived they had not set up the sofa bed so we had to wait for that. We had a drink on the bar while we waited, I’m not sure what lager I was drinking but it wasn’t what I ordered. The room was fine but very cold. There are signs saying the air conditioning is broken so please ask for a heater or fan from reception. By 9pm our room was so cold, we did have an oil filled radiator but it did not provide much heat. We asked at reception for another heater but they said we already had one so we went to bed cold. At breakfast we asked for gluten free sausages as my daughter is coeliac - the signs in the lift said to ask your server at breakfast for gluten free options. We were told 25 minutes wait, 40 minutes later they still weren’t cooked so we had to go. We purposely book Holiday Inns as they are usually so good with gluten free options, most having a dedicated area. Staff were friendly but we were disappointed with our stay it was definitely not worth the £105 we spent. Holiday Inns are usually of a better quality of Travelodge etc but not this one unfortunately.