The customer service was excellent. The heating unit in our room was not working. The engineer was dispatched immediately. When it was determined that it could not be resolved that night, we were upgraded to a bigger one. Great resolution and excellent customer service from the engineer and the front desk agent.
Stanford
Stanford (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
Great Murfreesboro hotel
This was a great hotel, friendly staff, great breakfast. We'll be staying here any time we are in Murfreesboro.
RICHARD
RICHARD (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月5日
Not Hilton Standards
I was not pleased with the condition of the hotel and my stay. The hotel did not feel or look clean. The hotel is seriously outdated and dingy. There is no way that my room should have cost more than $200/night. If Hilton is going to slap its name on hotels, those hotels should live up to the Hilton brand. I do not recommend staying at this hotel.
Misty
Misty (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
Rundown and in desperate need of a renovation
The condition of the hotel is poor. Carpet very dated and there was visible dust collected around the perimeter.
It wasn’t apparent that housekeeping cleaned our room. Dirty dishes remained and one day it looked like they came and emptied the trash cans and left in a hurry because the entire trash bag roll was left in the room.
The bar staff appeared to be annoyed and frazzled at all point of their shift.
I was hoping to enjoy my stay at and Embassy but this hotel does not live up to the name.
*I will say the only thing they did right was breakfast.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Staycation
It was a great "Staycation". I will be satying again soon 🙂.
Ricole
Ricole (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月31日
Tired and aging hotel.
Aging hotel. Shower in bathtub. Toilet not functioning properly and required daily manual correction. Temperature too cold and unable to adjust. Requested adjustment of temperature but no reply. Error in final bill for parking despite the fact that I told the reception clerk I did not have a car. Little variation in breakfast during my one week stay. Overpriced for product.
Paul
Paul (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Hemchand
Hemchand (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
CALEB
CALEB (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Kayla
Kayla (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Merrill
Merrill (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月15日
Guadalupe
Guadalupe (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Great breakfast. Ok hotel.
Virginia
Virginia (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Always a great place to stay
Great trip for a college graduation. Appreciated the extra pillows and blankets. Everyone was really nice.
Denise Michele
Denise Michele (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Outstanding
It was amazing everyone was friendly, accommodating, helpful, knowledgeable, and informative. The rooms were
Unbelievably grand. Large fully equipped. Thank You for a Great time see you next time
BARBARA
BARBARA (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Gregory
Gregory (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Sheronda
Sheronda (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Great stay!
We spent one night here and had a great night. Room was clean and comforter. The breakfast selection was amazing!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Nice stay. Affordable and perfect for what we needed. Celebrated my son’s 12th bday. The kids enjoyed the pool and the rooms. Unfortunately they knew how many people were supposed be in our room and we didn’t have everything we needed. Also the couch mattress has probably never ever been changed or updated. It was a horrible night sleep for us but the kids slept comfortably. Check in staff was nice!