There is no WiFi signal in the room. Aircon was not giving cool air after checked-in. We have reported to front desk yet the technician appeared late, and the aircon is still not working well after he attended!! The room was hotter than outside even!! After the dinner, when we reached the room, we found the water from the tap was sandy and yellowish!! Common sense, it should not be used for bathing, washing face and brushing teeth!! We called the front desk again, and the reply is “this is normal and let it run for 10 mins, there are no other feedback on this” but, we had let the water to run for 30 mins already! It is absolutely unacceptable, the crew has never attended our concern immediately. Well, another technician did came to our room and checked the tap, it was still sandy and yellowish water. After few calls and liaising again, the crew finally made a change of our room. Well, the aircon is cool enough and the water is clean in the new room!! It has dragged until 2am mid night!! And, it was my Birthday!! The room and service has definitely spoilt our mood for celebration. We cannot understand and accept the respond of this resort provided in such way inefficient and lake of quality. It is really an unpleasant experience staying in this resort. Please be more mindful that not to just save a little money to spoil your holiday mood