Shower was not very good and had very low pressure. carpets were wet and sticky. room was not cleaned properly. and room needs renovation. wallpaper was peeling.
Lasse
Lasse (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 16 日
UNBELIEVABLE!!!
200$ a night and had to sit in the hallway or go downstairs to get internet. Dropped calls and no FaceTime with family. Hair in the tub, eyelashes and public hair. But no maid service , had to go buy cleaner and clean it myself. 3 people in the room but towels delivered were only 2.No water pressure. Clogged toilet for no reason. Key cards quit working daily. No compensation nothing!! This was 4 days of roughing it at a 200$ a night hotel! I refused to gamble here, we drive to gamble and eat elsewhere.. wasn’t going to spend another penny here. They told me to call their Internet provider to complain, tell me what that would do for us!!!
Alesha
Alesha (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 14 日
Mirna
Mirna (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 13 日
Not so good.
Room was okay. Pretty run down for a smoking room. Pubic hairs all over the bathtub. Dirty countertops. No trash bags in the trash cans. Floors were dirty. Casino was horrible. No waitstaff and cranky workers that were to be found.
Anita
Anita (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 12 日
Sheri
Sheri (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 4 日
Bridgett
Bridgett (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 2 日
Needs Updated
Booked a non smoking room. Room didnt smell exactly like smoke but there was a distinct odor you can tell people are smoking in the building. Very outdated rooms in need of maintenance/remodel. Hotel is already in the process of remodeling. Room was mostly clean and comfortable. Parking garage was convenient. Could use more food choices. Casino floor was on the smaller side, not a large variety of slots. Service was friendly but not very competant. Had an issue with our room and instead explaining over the phone, asked us to come down to lobby, ended up in the same room and had to go back and forth with all our luggage.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 29 日
Horseshoe Hotel and Casino
The staff was not friendly or helpful, room was real dark, top of headboard was full of dust but the mattress was comfortable. We were given only 2 bath towels and one hand towel. Water pressure in sink was so low that hard to even wash your face. We were given 2 rooms and both had only views of a flat roof.
Air conditioning was good, will not stay at Horseshoe Hitel and Casino again.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 26 日
John
John (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 23 日
Not What It Used To Be
Room was comfortable. Hotel is need of a remodel. Getting run down after many years of use. Shower was cracked and had mildew. Toilet ran all night.
mary Beth
mary Beth (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 18 日
Angie
Angie (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 18 日
ROBERT D
ROBERT D (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 16 日
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 14 日
Time away
I got every few months for a little time away from home. Staff friendly, food service not too bad, but room and casino could use a facelift.
brian
brian (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 2 日
Nice lobby- dark hallways and elevator that overwhelmed with pot smell
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 2 日
3:02 walk to our room
The non-smoking room smelled like cigarettes and the walk to the room was so far away, I don’t know how I would survived if they didn’t have restroom places on the way to room but on the positive side I got a lot of steps in.
Corkishia
Corkishia (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 30 日
Just don't go.
Service very unfriendly. Bellman was the worst I have ever encountered. I will never go back.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 29 日
Julie
Julie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Shauna
Shauna (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 27 日
Heidi
Heidi (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 27 日
Not happy camper
We were on the third floor and almost the furtherest room from the elevator. Too far to walk for sure. I think they should fill up rooms starting at the elevator. I know there were several rooms that were empty that they could have put us in that wasn't so far away. ALSO, on the way to our room that was a section that smell awful with a sewage smell. Every time we went through there it smelled terrible. I don't think I will plan to stay at this casino in the future. Too many other ones to choose from that probably do not need so much updating. This hotel was too dark and you could definitely tell that it was old.
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 22 日
Chimere
Chimere (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 21 日
Blood on sheets and pillows
There was blood all over the sheets on one side of the bed. I noticed the blood on my second morning. I slept on one side of the bed so I pulled down the sheets on the side I was sleeping on. My niece stayed the night in my room and slept on that side of the bed. She didn’t pull the sheets because there was an extra comforter on the bed that she used. I noticed the blood when she woke up to look for her sock. When we pulled the blanket back and moved the pillows to look for her sock I saw the blood on the pillows, sheets and comforter. I would’ve never known the blood was there if my niece hadn’t stayed with me.
I mentioned my niece used an extra comforter when she stayed with me. It wasn’t the comforter that I was sleeping under. This comforter along with two pillows and sheets were left in my room after I checked in, dropped off my luggage, and left the room. I came back that night to find these items on the bed. I didn’t request additional bedding but somehow they were placed in the room. The front desk had no knowledge of who or why someone entered the room to deliver additional bedding. They also couldn’t tell me why the bed was made without removing the bloody sheets and pillows.
I requested another room but they were sold out. The surrounding hotels were sold out so I stayed in that room. The sheets were changed. This was disgusting! Front desk staff Chassity tried to assist but management said I booked thru a 3rd party so I have to reach out to them.
Chimere
Chimere (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 16 日
Tunica is a Ghost Town
Tunica, in general, is a ghost of what it used to be in years past. Their giveaways and comps are almost nonexistent now. The service on the casino floors is terrible. It took me 40 minutes to get a beverage from the time i requested one. I only saw a couple of waitresses trying to serve everybody. The restaurants are only open certain days. I guess weekends are really the best time to go. The floor we stayed on smelled like marijuana. Didnt see anybody really hitting any jackpots. It would not surprise me if most of the casinos were closed in the next few years. On a good note, casino and hotel staff were pleasant and professional at all times. And the room at the Horseshoe was nice.