Really nice hotel. Rooms are good.
Staff were all really super friendly and helpful.
My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Simon
Simon (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月17日
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Antonius
Antonius (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年4月11日
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
David
David (2 晚商務旅程)
Wotif 真實旅客評價
10/10 完美
2024年3月27日
tidak disediakan sikat gigi spt hotel lain
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年3月23日
Yukio
Yukio (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年3月13日
Was oké
marijke
marijke (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年3月9日
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Dennis
Dennis (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023年8月5日
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Michael
Michael (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2023年7月30日
SURABAYA JULY 2023
Nice hotel in a good location in Surabaya CBD.
Staff were also very firendly and helpful.
Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Simon
Simon (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022年7月25日
I
I (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022年5月2日
elly
elly (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2021年10月8日
Dusty Room lacking maintenance
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2021年2月22日
あまり対応よくない
shingo
shingo (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2020年2月6日
真實旅客
2 晚行程
Expedia 真實旅客評價
6/10 不錯
2019年5月5日
6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
真實旅客
5 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2019年3月14日
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
真實旅客
3 晚行程
Expedia 真實旅客評價
8/10 很好
2019年2月9日
After all just 👌
It was ok
The hotel is old but still nice
Japanese restaurant was very expensive and the ramen noodles not so tasty.
Wielanda
Wielanda (6 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年1月25日
Mercure Surabaya review
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants