I would not recommend anyone to stay here based on the location. Tulum has sadly become a mafia-controlled tourist trap and it was one of the worst travel experiences I’ve had. This hotel is super nice and shiny, but beware you will be in an area that’s still underdeveloped, the taxi cartels have blocked Uber and similar services and they charge ridiculously amounts of money to take you to the beach which is less than 5 minutes away. The restaurants around look nice, but the food is actually terrible and the prices are also ridiculous. And the food at the hotel is really bad and the cocktails tasted like they’ve been watered down.
I’m Mexican and I’m shocked to see what this majestic place has become, thanks to influencers and cartels wanting to take advantage of the hype to rip off tourists. It’s a real shame.
I would advice to stay in Playa del Carmen or Cancun, where at least you can find good, regularly-priced tacos and seafood and you can easily access the beach.
Daniel
Daniel (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Ana María
Ana María (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
AMAZING EXPERIENCE
The hotel is amazing and only 20 minutes bike ride from beautiful beach club . The rooftop with the pool is amazing.The staff is welcoming , helped me for everything , even bike renting (which is free).
dario
dario (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Hanin
Hanin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Fantastic place , clean , friendly oh and ah..
Wanda
Wanda (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Calixto
Calixto (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
Rose Ann
Rose Ann (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Very clean hotel in a great location with amazing rooftop pool, good food and poilte staff!
Kevin
Kevin (7 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
I will definitely stay again the customer service was amazing, room service came everyday , they have restaurants and shopping nearby , they give you a bike to use bcus downtown in less than 15 mins away and on the other side of the hotel is the beach which is 15 mins (bicycling) . Tbh this experience was better than a resort I will consider the Hilton every time vs a resort bcus Hilton motto was so great
Shirkera
Shirkera (4 晚行程)
CheapTickets 真實旅客評價
10/10 完美
2024年9月16日
Stuff are amazing and friendly, the location is easy to acsess to downtown. If you are new to this area, local stuff can give you the best ideas and options to experience.
Mai
Mai (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
Buen lugar. Las fotos son mejores que lo que es en realidad
Gerardo Altamirano
Gerardo Altamirano (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Beautiful and nice hotel 💙
Michael
Michael (3 晚友伴旅程)
CheapTickets 真實旅客評價
10/10 完美
2024年8月28日
Solamente falta que la regadera de la ducha tenga mayor presión y flujo de agua, todo lo demás excelente.
Saul
Saul (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
Calixto
Calixto (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
Paul
Paul (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月16日
I got bed bugs from staying at this property. I thought they were mosquitoes bites at first, but realized after the 2nd night bed bug bites. The toilet clogged and the noise around my room was disgusting. Nobody came to clean my room after the 1st night until after 3pm. I know bc I was taking a nap. I let the front desk know I would be out and came back and room was still not cleaned. I had to ask for bath rags because none were provided. Place also looks a little run down since photos were taken. In all my travels this by far was the worst hotel I stayed in. Not worth trying to save a little money in the end.
Kerine
Kerine (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月15日
Hotel nuevo, bien ubicado, costo beneficio es buena opción, las habitaciones son pequeñas a mi gusto.
Marcos
Marcos (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Rasjid Miguel
Rasjid Miguel (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Calixto
Calixto (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月5日
Rodrigo
Rodrigo (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月4日
A very nice hotel with exceptional views and surroundings. Has it own parking and room service is excellent. Rooftop is worth seeing!