Hope automated check-in has been smoother. the issues I encountered included difficulty in booking retrieval due to name spelling (their system combined my first and middle name and failed to recognise that) and translation inaccuracy (English), I was asked to "show my passport to a copying machine" and what the machine really wanted was a passport scan of the second guest in the same room. Luckily, the hotel had enough staff around to help out. Hotel is clean and new compared to the older hotels in Osaka, I have hoped the rooms to be slightly bigger given the room rates were not cheap. I reserved interconnecting rooms but found the doors were somehow locked so ended up still 2 separate rooms for a family so slight trouble in walking back and forth. Cleaning service available every 3 days. Lift service is a pain at 10am check-out, so if a guest is in a hurry, please allow at least extra 15 mins in your itinerary.
TV in room provides all info about the hotel and is interactive, although I didn't use that service.
My family stayed 5D4N and found almost-the-same breakfast items, hope the hotel can bring in more varieties. Coffee uses freshly roasted beans and that is exceptionally good for someone who needs a good cup of coffee to start the day.
Man Wai Molly
Man Wai Molly (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
kwoklun
kwoklun (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月19日
HON CHAI
HON CHAI (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
Man Yu
Man Yu (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月9日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Hing Man Kavan
Hing Man Kavan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月2日
chamfung
chamfung (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
YA YU
YA YU (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月23日
The hotel room is relatively clean, but it is a bit small, and it's a bit far from Osaka Station.
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年9月22日
It took us over 30 minutes to check in as it was self serviced and the machine was malfunctioning. Then it took us another 30 minutes to get to the room as we were required to queue in long lanes to access the elevator. That was just ridiculous. Would not recommend staying as staff was unsupportive and inefficient.