Service was generally very slow. It felt understaffed and disorganised. Prosecco to the room was forgotten, dinner service was very slow, breakfast was disorganised. I paid extra for breakfast but could have just walked in without being checked. The staff struggled to cope with replenishing the food. They didn’t have much chance!
Neil
Neil (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月13日
Wild horses couldn’t drag me back there
From a rather unhelpful check in, vague directions to find my room actually now wish I hadn’t found it, to only getting two hours sleep due to noise and another resident trying their key in the lock at 2 am, to the receptionist in the morning saying she was sorry and understood how worrying that must of been for a solo female, offering another room in the same block but paying extra! I decided to cut my losses I booked another room in a chain hotel for my second night. Wild horses couldn’t drag me back to the New Place - absolutely dreadful
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年2月12日
russell
russell (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月11日
russell
russell (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月5日
Nigel
Nigel (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月2日
Dine elsewhere!
The room was clean and comfortable with a good sized bed and bathroom.
The pool, hot tub and sauna were quite small and some guests thought it appropriate to wear outdoor shoes in wet areas resulting in dirty floors.
We had dinner in the main restaurant and had to wait over 90 minutes for our food - we’re glad we didn’t have a 3-course meal as I’m not sure there are enough hours in the day! The food was nice but the portion very small for the price and we were left very, very hungry. Other tables seemed to have food arrive sporadically! The table linen left white fluff all over clothes which other guests had also complained about.
Breakfast was pleasant but very disorganised; tea had to be ordered when it could have easily been available to be self service by the coffee machines. Too few staff to cope with the demand and not enough organisation.
Overall, it was fine but the experience was let down by the restaurant and lack of staff. Expectations were just not met for such a lovely property.
Tim
Tim (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月31日
It was OK
Luxurious manor house at the entrance but the accommodation is almost military style blocks away from the main building.
Parking was a lottery but available. Take a torch as there is insufficient external lighting.
Rooms were okay but could hear the occupant in the next room so not great.
Glenn
Glenn (5 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月31日
No remote control and 2 single beds put together with a horrible lump which made it hard to sleep
Barry
Barry (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月30日
Chelsea
Chelsea (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月28日
Great getaway👌
I had a wonderful stay at New Place Hotel. The staff were incredibly friendly, making the whole experience very welcoming. The bed was exceptionally comfortable, ensuring a great night's sleep. The surroundings are beautiful, offering a peaceful and scenic environment. Highly recommended for a tranquil getaway.
Roman
Roman (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月27日
russell
russell (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月26日
Beautiful setting, very relaxed.
Beautiful location with really friendly staff. We were put in a disabled room although we didn’t need it. Brilliant space for someone who is disabled. Only fault was the shower heads needed a good clean so that you got water from all the holes. The taps on the shower were stiff & were not suitable for someone who suffers with any sort of dexterity issues. I fed this back on check out and she made a note.
We had dinner in the bar & breakfast. Food was lovely. Very popular place with the locals rooms for hire for parties too. We used the pool it was perfect for what we wanted, little dated compared to the rest of the complex but lovely to have.
Emily
Emily (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月22日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月22日
Philip
Philip (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月20日
Probably wouldn't stay again.
Not the best stay.
The accommodation block lacked privacy, with other guests walking past the full length patio doors to the bedroom, the curtains had to be drawn all day.
The shower rail would come away from the wall.
Room service delivered the wrong food order.
On the plus side, good location for our needs.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月18日
Great for the price paid
Room was nice , lovely big shower , and a big tv with free view , plenty of onsite parking ( free ), breakfast was nice once found some one to seat us
Phil
Phil (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
Peter
Peter (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月12日
Elton
Elton (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Friendly welcome, nice room. Clean, good shower, nice TV setup for watching in bed.
Jack
Jack (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Julia
Julia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Christopher
Christopher (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月14日
Blair
Blair (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Nicky
Nicky (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月10日
Shocking service
We went in the bar for pre dinner drinks and tried to pay on the room and were informed this is not possible which was a shame and not usual for this type of hotel.
Time for dinner was prebooked and we arrived and we’re shown to our table.
Food was lovely but whole meal was spoilt at the end when my husband ordered a liquer coffee. After chasing 3 times and 45 mins we were informed they couldn’t do it. Shame and a waste of our time and also a shame again that bill could not go on the room. We left feeling very disappointed.