Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out.
All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special
velmurugan
velmurugan (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月22日
Ménage
Nous sommes arrivés mardi et reparti dimanche le problème à notre arrivée belle accueil ensuite une fois installé ce n’était plus la même obligé de réclamer des serviettes car nous étions 2 et on nous mettait 1 seule serviette, nous avons réclamé du café 3 jours de suite et rien pour finir la réception que j’ai eut au téléphone me répond que le café est payant j’ai répondu ce n’est pas la question quand on prend une suite à plus de 500€ la nuit on n’est pas à un café près.
Siddik
Siddik (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月9日
Bjarnhildur Hronn
Bjarnhildur Hronn (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
Mostly perfect stay
Everything was lovely....except....both mornings that I was there, there was a knocking sound at 6:30 am which woke me, which sounded like someone was already doing works in the rooms above me. I complained the second morning. The location is very convenient, everyone was very friendly, and the service was excellent.
m
m (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Staff at the hotel are way laid back, no rush in getting things solved especially when you need to get things done.
Shabaz M
Shabaz M (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Shabaz M
Shabaz M (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
daysi
daysi (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月27日
Victor
Victor (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Stéphane
Stéphane (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Karamokho
Karamokho (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
A must-stay in Morocco. 5 out of 5
This property was absolutely dreamy. The best service, incredible breakfast, lovely dinner and music. The pools are gorgeous and located in a peaceful area of the city close to so many restaurants.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Excellent property, very good breakfast
SHASHI
SHASHI (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月2日
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill.
Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible.
I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
Duncan
Duncan (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月29日
The best equipped for our needs
roderick
roderick (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月21日
abderrahim
abderrahim (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月17日
HimmatBir
HimmatBir (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
patricia
patricia (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月10日
Sofitel Marrahech Experience
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use.
We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good.
In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
Neil
Neil (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月10日
LIKED: super friendly staff and helpful, location is great, beautiful grounds
DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
Thamir
Thamir (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月8日
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions.
I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool.
Location is great and it’s easy for taxis or to walk.
If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs).
All that said I would recommend and stay here again but a few items that a five star should address.
Emma
Emma (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月7日
Incroyable
Hôtel incroyable avec un service de qualité. Je le recommande fortement