The front desk refuses to assist anyone via phone. They make you walk down there for any needs. They pick up and slam the phone when you call. Couldn't sleep because the room was so hot, and the smoke detectors are constantly beeping low battery. Only one working elevator, and the door only opens halfway.
真實旅客
3 晚行程
8/10
Thomas
1 晚行程
10/10
Fern C.
5 晚友伴旅程
10/10
Excellent hotel for the price! Super convenient location. The room was modern and had everything I needed. The bed was also super comfortable. Highly recommend
A
5 晚商務旅程
10/10
Good service, friendly staff
Brad
2 晚商務旅程
10/10
Stephanie
1 晚行程
6/10
Water leaking on floor in bathroom. We had a roach in the elevator. Rooms are small and beds are small. Elevators were slow.
真實旅客
2 晚家庭旅程
10/10
Cama e localização excelentes.
Marcelo
5 晚行程
10/10
Nathaniel
2 晚行程
10/10
Ahram
3 晚友伴旅程
10/10
Juan
2 晚行程
4/10
The room was hot n sticky. Unable to adjust temperature. System was down. No cable or internet until came back. Unavailable key had to have staff open door. Hole in ceiling in bathroom. Shower not good.
julie
1 晚行程
4/10
David
1 晚行程
10/10
Ari
1 晚行程
4/10
we used rewards for this stay and the hotel charged our card twice. Found out about this after the fact and now in process of disputing charges. This is a fraud.
Hotel rooms are ridiculously tiny and the staff is not great. Not the cleanest hotel as well but it is definitely very close to Times Square.
Not gonna stay there again that's for sure!
Carmit
1 晚家庭旅程
10/10
Denise
2 晚行程
6/10
Service at check-in was very lacking. No one was at the desk when I arrived just before 6 pm on a weekday. I guy came to the desk and was very nonchalant. Maybe the women who came to the other side was the regular person. I provided a tax exempt form and he assured me that he entered it into the system. He gave me my keys to a second floor room and when I asked about something on a higher floor, he said they were full and handed me my room key and a voucher for a free drink. Nothing further.
That night I saw two charges to my credit card and inquired at the front door as I left for my meetings. The woman at the front desk explained that one charge was for the first night minus taxes and the other was for the second night plus a deposit for incidentals but that all would be resolved when I checked out.
My mistake was not revitmy receipt when I checked out. My bill reflected the taxes that should have been removed. Since my stay, I have called several times and cannot get anyone on the line when I indicate I need to speak to the front desk. The phone just rings. I have called no less than 10 times over the past week. I selected reservations once and got someone on the phone. She asked if I tried the front desk and I told her I had several times. I asked for a manager and she told me to call the manager at the number she provided. No one has answered that number the several times I have called and the voicemail is full. I won’t be staying there again.