Qe had booked two room. On the first room we were charged £10 for an earlier check in, the room was read anyway. The room then had a hole in the wall and a live wire hanging from the aircon unit. We requested a room change. The second room had a lots of stains on the carpet and fridge wasnt working (had specifically asked for a fridge). Our second room was on the second floor and when we requested it be near our firsr one were told there were non available. The air con wasnt working and we were told its became eveyone else was also using it, we were then given a fan which didnt work, then another fan was bought down which also didn't work. Eventually we were moved opposite our first room (where we were told earlier it was fully booked). By this time it was Midnight!
Parm
Parm (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 30 日
Syed
Syed (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 29 日
Very nice weekend stay, food was excellent!
Stephen
Stephen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 25 日
Wonderful
Me and my son came to stay here for 3 nights and it was lovely. I honestly cant explain it all in detail, i'd be typing all night. We felt at home, we both slept straight through the night all 3 nights, the grounds were beautiful....i hope to get married there one day. All the staff that i interacted with were friendly and helful too. I'm definatly planning to make that a regular place to visit. If you need somewhere to go for a reset, I'd highly recommend staying here
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 22 日
The room was big and comfortable and the shower was very powerful which was nice. Reception staff were friendly. Breakfast was fine. Air conditioning worked really well but made an annoying noise.
Had a message before I checked in suggesting I download an app. I used this app to book a table for dinner but when we checked in they didn't have the booking, and it turned out it had booked me a table at a different hotel in another part of the country. I double checked and I definitely chose the right hotel on the app, so evidently there is an issue with the app. I also had an issue with the spa - I had booked a treatment which I ended up having to cancel. I tried to cancel online but it said I had to ring a number, which was not in service. So I left a message with reception and I also emailed, but evidently they didn't get either of these messages because I had a call asking where I was.
Overall a nice hotel but a few small issues. Location a bit weird, on the edge of a housing estate, was expecting more rural. But otherwise good.
Rachel
Rachel (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 19 日
It’s a lovely hotel and the food was very good .. the hotel room was like a sauna which made it very uncomfortable and I personally got no sleep at all
Room has aircon which made zero difference, the burning hot towel rail that you can’t turn off wouldn’t have helped
Kevin
Kevin (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
Sabrina
Sabrina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 14 日
Good stay in a very nice hotel the staff were very welcoming and helpful
Mike
Mike (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 12 日
Good hotel.
Lovely hotel, but showing signs of wear & tear. Staff very friendly. The spa was good & reasonably priced. Good breakfast. Comfy bed & pillows.
sadie
sadie (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 7 日
Hairs everywhere
Hairs absolutely everywhere on all the towels on the floor and in the bed including a bundle of fluff and hair in the towel folded on the bed.
Made me question if the place had been cleaned before we arrived.
Other that that no complaints but feeling like you are staying in a used room gives gives no choice other than a one star
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 1 日
Mrs Diane
Mrs Diane (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 30 日
Always amazing
Zoe
Zoe (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 26 日
Housekeeping and waiting staff are
Samantha
Samantha (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Andrew
Andrew (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Michael Schenker at KK Steelmill
From Reception to the cleaning staff in the morning we were made very welcome. The bartender couldn’t do enough for us- very refreshing to see
Michael
Michael (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 4 日
Karl
Karl (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 2 日
Simon
Simon (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 29 日
Marcus
Marcus (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Ewa
Ewa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Great Place
Amazing. A lovely listed building with excellent staff. I had the Indian food from the menu and it was absolutely lovely.
Ian
Ian (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 28 日
Simon
Simon (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 28 日
Very average hotel food not great with limited menu