I was there in 2 rooms. In my room, inside the bathroom, in the drain, there was a long hair lump that I had to remove with toilet paper because my daughter didn't want to go in and shower. Even after I removed it with my hands the next morning, she refused to shower. There was no kettle for hot water, and when I asked at the reception, they said they didn't have any. The air conditioners in the hallway and lobby were working at freezing cold and couldn't be turned off. In my father's room, there was a lady's hair on the wall. In short, not clean.