Worst experience in yesrs. First room assigned had no bed linen and a pile of wet towels on the floor. Second room assigned had only one bed and I asked for two. Third room was below children running all night. Elevator was full of dog hair and smelled of a cigar. I signed a form agreeing not to have a pet and my room & was across a room with a German shepherd named Princess who had a loud bark. Front desk closed at 7 PM and was not open when I left at 830 AM. Turned off noisy fridge in 312 What a dump !
Gerald
Gerald (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月25日
Dont stay at Woodsprings Suites
I regret that i wasted my time and money booking a stay here. There was no one actually there to check us in and next morning when i left the front desk person told me they did they didn't complete ithe check in. So later as we were in bed i received an email mentioning that "Amber Swadling, General Manager" had canceled the reservation. As we entered the lobby it smelled like marijuana even on the floor we stayed. Our room had filthy floors and there were roaches on the walls. The bathroom fan was clogged with inches of dust. We also kept getting calls and visits(the guy smelled like marijuana) from the front desk about making loud noises but we weren't even up. Whats crazy is someone would call us but we could never get anyone to answer when we called. I was so discussed with everything we ended our stay Saturday morning. There was no one there to assist us and when i was able to get a person on to answer the front desk phone the guy who was there Saturday morning asked me what my issue was and that what ever it is he wasn't going to help me anyway. So I left my cards at the vacant front desk and left. This was by far the WORST experience i have ever had renting a hotel room. I will NEVER stay at this place again. NEVER! i still waiting for a refund for my second day since I ended the stay on Saturday November 23rd 2024. I have photos!
Derrick
Derrick (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月7日
dirty floors
the kiosk to check in took a very long time. the floors in the room where sticky and made our feet black. have to bring towels down to front desk to change out no one was at the desk to check out
Sara
Sara (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月24日
Check in was good. The rooms was clean however the map had no bulb and when we called down to the front desk with this information we did not get a bulb. The rooms was clean but the hallway and exit stairs not so clean
Susan
Susan (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月23日
Jose
Jose (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月22日
This property just wasn't up to standard at all. My room even had mold in it. Room wasn't clean to standard. Room odor was extremely strong.
Kerrick
Kerrick (2 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月19日
The property was new and very clean. There were no equipment in the kitchen, no cups, spoons or coffee maker. When I asked for these items, I was told it would be too expensive to rent.
Mike
Mike (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月16日
It seemed like a welfare complex, no dishes in kitchenette, no restaurant in hotel, could not walk anywhere. People kept us up until 1-2 am. No cleaning done during 10 day stay
James
James (9 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月14日
The manager was very accommodating, very kind and went out her way to make sure that you as a customer was satisfy.. I am truly graceful for her and her staff and their commitment to serve others. Job well done.
Bettye
Bettye (27 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月14日
No ice machine and nobody at the front counter. Makes me wonder about security here. I dont know if I would stay again
John
John (2 晚友伴旅程)
Travelocity 真實旅客評價
6/10 不錯
2024年10月13日
Cayce
Cayce (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月8日
We informed the desk attendant that it smelled like Marijuana upon check in! We went to the room and saw a mouse run from one room to another. Upon entering the room my family saw to cockroaches. We immediately went to see if they had a different room on a different floor. But the hotel was completely booked. I asked for a refund and didnt want to stay there. Another attendant was there and didnt know how to check me out and refund the money and stated i had to wait for a manager. That was on the 4th of October. It is currently the 7th and i have not received my refund od $375.00 i am completely dissatisfied and will never book there again!
Matthew
Matthew (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月23日
Elco
Elco (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月22日
I've stayed at a few times extended stay hotels. Usually there's dishes utensils pots and pans etc. This extended stay hotel had none of that. Little surprising. The room was clean. The toilet bowl had no lid. As comfortable and clean as the room was it was stripped down to practically nothing. This hotel is $500 a week and $100 a night if you're not staying a week. For what you don't get in this hotel I think that $100 a night should be lower. I asked the front desk couple questions about amenities and then got a cold shoulder the rest of my stay. This is all just an observation your stay may be different your expectations of an extended stay hotel may be different. Just my take.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月22日
Staff very rude and not customer oriented. Large groups of people loitering in the parking lot drinking. Absolutely NOT suitable for families. VERY limited minimal housekeeping services. ZERO staff on site after 8pm until 8am. Unable to swap towels after 5:30pm daily. Will NEVER stay at this property again.
Brian
Brian (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
The hall carpet was badly stain by pets urine and feces. Also dog food was left on hall floor. Elevator carpet was soiled and stain. Smell in hallway of my floor the 4th floor and dirty nasty carpet in hallway. Since this place is pet friendly you really should not have carpet on the hallway floors, other then that the place was average.