Excellent service and great location for relaxation
Grace
Grace (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2018年10月22日
This is my celebration trip with my wife in Bali, we choose Bvlgari Resort Bali as its famous brand name. Unfortunately, there are 2 matters that deduct the hotel: 1. For at least a month pre-reservation, I had confirmed that there should be a celebration cake at my celebration dinner, the staff forgot and I asked after return to the villa, they need to check. As that night was too late (around 10:15 pm), we decided to have it at the dinner at next day.
2. During the dinner the next day, accidentally, the waitress drops the olive oil on my wife's head and dress carelessly.
After all, the assistance front desk manager and the restaurant arrange the free laundry services and some souvenirs to us. We are satisfactory their service.
In fact, the hotel staffs are very nice and the environment of the resort is really impressive.
It will be a perfect hotel if there was no such accidents happened.
Staff service is excellent.
Food is up to standard but the Italian restaurant is a bit over price.
But seem the chemical for swimming pool is a bit over dose, my skin is a bit allergy.
The hotel is definitely a nice hotel, however, it seems to be on the wrong side of the hill. It is not as sunny as the other nice resorts that we have stayed. The gift shop is a must to visit. The room space is ample but hot warm. The bathroom layout is not comfortable. The tub in the middle of the bathroom becomes uninviting. Overall it is worth visit but necessary worth staying.