The hotel location is good and walking distance from shopping center.
Restaurant staff, including Hellen and Luizer are very helpful and gave us a lot of useful information.
But the hotel is little bit old and not clean.
I stayed 9 nights and will consider to live here again next time.
King Pui
King Pui (9 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月23日
Receptionist steph awesome
No water this morning no tv either
When water turned back on it spurred out dirty water on myself
Francine
Francine (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Kieran
Kieran (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Nothing not to like!
Our two night stay at the hotel was excellent. The staff, especially Steph on reception went over and above to make sure we had everything we wanted. Everyone we encountered was polite, helpful and a credit to the hotel. Breakfast was superb and kept very well stocked, the bar food was also great. Bedroom clean, had everything we needed and comfortable. We will be back
Christine
Christine (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
Good value
Service by Yuen Dan and Steve excellent. Looked after all guests.
Hotel room a little dim and one lamp not working but overall decent
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年12月15日
Will not revisit
Carpet was not hoovered prior to our arrival. We stood on small items that previous patrons had dropped.
Heating wasn't working in the room, it was very cold. Took over an hour for them to locate a heater for the room; we had to visit reception 3 times to resolve this. There was only 1 robe provided in the room for the spa and by this point, I just did not want another trip to reception to ask for anything more.
Restaurant seating by the window for evening meals and that was also very cold.
My chicken burger was pink but they seemed short staffed so I didn’t bother saying anything. Vegetable soup and Fish & Chips were nice.
Breakfast staff were lovely and this food was much better. Good choices.
In general, the hotel comes across as trying to look high end but isn't actually maintaining the property well enough.
In summary. Overpriced. Breakfast great. Hotel room not the cleanest. Service too slow.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月14日
Very comfortable bed but it was hard to sit up as the lit headboard creaked a lot and didn’t feel v sturdy. Photos show a coffee machine but that’s only in upgraded rooms. Room was v spacious.
Excellent shower
Very tasty breakfast with a good selection of cooked and continental options to choose from
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月13日
Yat
Yat (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Castle crew
Really impressed with this hotel. Staff, especially Alex at the bar was so friendly & helpful. We had the king room & loved it. The bed was so comfy, didn’t wake up until 10am. We will definitely return.
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Brilliant Stay
The hotel is always great, along with great staff, special call out to Sam the room cleaner, he was absolutely brilliant and so helpful.
Neil
Neil (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Lovely hotel, they upgraded my room and it was really clean and comfy - no issues there. However they charged me for parking but there were no spaces. And the entry from the car park with luggage is a bit of a pain. They also didn't actually check me in when I checked in, which caused issues when I got back that evening. All sorted out and they gave me a free drink, but it was still not the smoothest experience
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
A C
A C (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月8日
Good for a cheap stay, but rooms and pool area are very tired and in need of a refurb. Very basic rooms too.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Friendly staff, clean and comfortable room.
Sheila
Sheila (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月3日
C
C (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Awesome
The bath room was lucked and I needed to call for it to be opened and noisy a bit apart from these it was extremely excellent
Dee
Dee (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月29日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月28日
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月24日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Robert
Robert (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2024年11月12日
The room was soooo noisy with fan noise from an adjacent building.
This should have been advised during booking. No other was available - so I was told
Ian
Ian (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
The foyer and restaurant looked spotless. The staff that booked us in was friendly, although lacking information about the hotels facilities. The room was lovely, appeared newly decorated. The windows were old and let in some cold, but the heating was on all the time so didn't notice unless near the window. The heating was noisy and the bathroom although clear had mould on the grout. Of note also is there was no hot Wtaer by the time we showered about 11am. The swimming pool, etc were lovely, a little small but it was quiet. The changing areas weren't good at all though, cold, dirty, old and broken locker doors.