The hotel location is good and walking distance from shopping center.
Restaurant staff, including Hellen and Luizer are very helpful and gave us a lot of useful information.
But the hotel is little bit old and not clean.
I stayed 9 nights and will consider to live here again next time.
King Pui
King Pui (9 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月20日
Alan
Alan (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月18日
Ashley
Ashley (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月14日
First room noisey 2nd room smelt of paint
3rd ok
Jon
Jon (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
One night stay.
Great hotel great breakfast friendly staff the only thing is that when you book your reservation they don’t tell you that you have to pay £10 parking charge.
MICHAEL
MICHAEL (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月8日
Martin
Martin (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Very good hotel all round
Glenn
Glenn (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Convenient location
Lovely hotel. We stayed for one night on a shopping trip. Convenient location and nice bar area to chat in the evening
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Elizabeth
Elizabeth (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Farid Wolly
Farid Wolly (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Comfortable hotel. Great staff. Excellent value.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Joan
Joan (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Deb
Deb (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Miss charlene
Miss charlene (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月23日
Receptionist steph awesome
No water this morning no tv either
When water turned back on it spurred out dirty water on myself
Francine
Francine (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Kieran
Kieran (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Nothing not to like!
Our two night stay at the hotel was excellent. The staff, especially Steph on reception went over and above to make sure we had everything we wanted. Everyone we encountered was polite, helpful and a credit to the hotel. Breakfast was superb and kept very well stocked, the bar food was also great. Bedroom clean, had everything we needed and comfortable. We will be back
Christine
Christine (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
Good value
Service by Yuen Dan and Steve excellent. Looked after all guests.
Hotel room a little dim and one lamp not working but overall decent
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年12月15日
Will not revisit
Carpet was not hoovered prior to our arrival. We stood on small items that previous patrons had dropped.
Heating wasn't working in the room, it was very cold. Took over an hour for them to locate a heater for the room; we had to visit reception 3 times to resolve this. There was only 1 robe provided in the room for the spa and by this point, I just did not want another trip to reception to ask for anything more.
Restaurant seating by the window for evening meals and that was also very cold.
My chicken burger was pink but they seemed short staffed so I didn’t bother saying anything. Vegetable soup and Fish & Chips were nice.
Breakfast staff were lovely and this food was much better. Good choices.
In general, the hotel comes across as trying to look high end but isn't actually maintaining the property well enough.
In summary. Overpriced. Breakfast great. Hotel room not the cleanest. Service too slow.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月14日
Very comfortable bed but it was hard to sit up as the lit headboard creaked a lot and didn’t feel v sturdy. Photos show a coffee machine but that’s only in upgraded rooms. Room was v spacious.
Excellent shower
Very tasty breakfast with a good selection of cooked and continental options to choose from
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月13日
Yat
Yat (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Castle crew
Really impressed with this hotel. Staff, especially Alex at the bar was so friendly & helpful. We had the king room & loved it. The bed was so comfy, didn’t wake up until 10am. We will definitely return.
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Brilliant Stay
The hotel is always great, along with great staff, special call out to Sam the room cleaner, he was absolutely brilliant and so helpful.
Neil
Neil (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Lovely hotel, they upgraded my room and it was really clean and comfy - no issues there. However they charged me for parking but there were no spaces. And the entry from the car park with luggage is a bit of a pain. They also didn't actually check me in when I checked in, which caused issues when I got back that evening. All sorted out and they gave me a free drink, but it was still not the smoothest experience