My stay would have been good if we were not eaten up by bedbugs. We did not sleep the entire night as I was itching uncontrollably by the bites. I caught one bedbug and took it to the reception desk. The receptionist was very nice and brought me a clean sheet and blanket to sleep in the chair as I could not sleep in the bed anymore. The next morning I was told by the morning receptionist that someone would contact me from the hotel. No one did not even by email. I reported it to my credit card company, and they refused to refund my payment of $283.45 for the nights stay. My biggest fear was bringing bedbugs back into NY with me. I think it was ridiculous that the hotel did not did not refund me as I did not want to write a negative review because I was waiting for them to do the honorable thing of refunding me.
Karen
Karen (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 10 日
Nice apartment
RAMOTSUMI
RAMOTSUMI (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 5 日
Location. Very close to shopping center and restaurants.
charles
charles (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 5 日
Nice and friendly
Socrates
Socrates (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 14 日
James
James (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 6 日
Rajiv
Rajiv (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 31 日
George
George (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 27 日
Ivan
Ivan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 22 日
Oluwatoyin
Oluwatoyin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 16 日
Kenneth
Kenneth (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 10 日
LeRoy
LeRoy (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024 年 8 月 9 日
This hotel could be a pearl in Sandton, however, the photos of the property hide investment in maintenance. One of only a few hotels we’ve stayed in which has so few sockets for charging a laptop or indeed a phone.
We found blood on the tiles in one of the two bathrooms in the 2 bedroom suite. The pigeons enjoyed our jacuzzi on the enormous balcony. We certainly weren’t going to get into that tub.
A disappointing stay which didn’t meet our expectations.
Gerrit
Gerrit (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 6 月 30 日
I liked the friendly and helpful staff, nice furnishings in the apartments and adequately stocked with all the necessities for such accommodation! The bed was comfortable with very nice bed linen! Like the proximity to Sandton City and Mandela Sq! All in all I thought the Raphael was very good value for money!
I did not like the view from my room.. faced the wall (but at least it wasn’t concrete and plain, but would have preferred a city view!
Alice
Alice (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2023 年 11 月 29 日
Great place to stay. Near the mandela square with all the facilities.
Ivan
Ivan (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023 年 11 月 6 日
Attached directly to the mall made for an easy and convenient stay. Nice lounge and kitchen gave a nice homey feel and space you dont get in a hotel room.
Renee
Renee (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023 年 8 月 21 日
Tal
Tal (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2023 年 8 月 4 日
vimbai
vimbai (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023 年 1 月 10 日
Good location, but not living up to expectations
Good location next to best shopping and dining. Good breakfast served at nearby hotel. Spacious rooms. Mold in the rooms, poor and not very friendly service, many technical issues, for example they could not make keys for our rooms and wifi worked only half of the time. Tried to charge extra for breakfast that was included. All in all, not what to expect from a 5 star hotel
Henrik
Henrik (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2022 年 10 月 25 日
Markus
Markus (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022 年 4 月 22 日
Very nice and clean rooms. daily room cleaning was professional.
connected directly to the Sandton City mall so easy access to the restaurants and shopping.
Taichi
Taichi (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2021 年 8 月 21 日
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2021 年 2 月 19 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2019 年 12 月 6 日
Probably the worst hotel room in Sandton
Literally terrible experience in a shabby and worn out and hugely overpriced room. I'm traveling on business and booked this property because I thought I might benefit from the lounge area and kitchen but the carpet was soaking wet from leakage from the patio, the sofa was beyond worn out, the wardrobe doors didn't slide / close properly and the bedroom still has a square CRT TV as if it's 1994! Really a terrible shambles of an experience, not to mention lifts not working on the day I arrived.
Justin
Justin (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2019 年 11 月 21 日
HIdden Gem, Great Location
Great location, great apartment, only one slight criticism and that was there was no iron or ironing board in the apartment.