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Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property
Kantenah beachfront property with 3 restaurants, spa

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Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Outdoor dining
Lake
Restaurant
View from property
Grand Palladium Kantenah Resort & Spa All Inclusive is an upscale haven near Puerto Aventuras Marina, with a private beach and sun loungers perfect for soaking up the Caribbean vibes. Treat yourself to a rejuvenating body treatment at Zentropia spa or enjoy Mexican cuisine at one of the 14 on-site restaurants.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Free breakfast
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 3 restaurants and 2 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 5 outdoor pools
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels

Feel at home (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club
  • Playground on-site

Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for Deluxe Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Garden View

8.2 out of 10
Very good
(53 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
Separate bedroom
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

View from room

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Sigle use Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
Sofa bed
Separate bedroom
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed
Separate bedroom
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Balcony view

Junior Suite Garden View

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed
Separate bedroom
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 1

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 2

View all photos for Room Deluxe With View

1 bedroom, minibar, in-room safe, desk

Room Deluxe With View

  • 37 sq m
  • Sleeps 4

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 2

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 2

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 3

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 2

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 2

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 4

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 1

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 1

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 1

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 1

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

Suite Premium with Pool View

  • 103 sq m
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

Similar properties

6 outdoor pools, pool umbrellas

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
9.0 out of 10, Wonderful, 212 reviews
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive
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About the area

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul - 6 min drive - 7.5 km
  • Akumal Beach - 6 min drive - 7.5 km
  • Yal-ku Lagoon - 9 min drive - 5.7 km
  • Half Moon Bay - 9 min drive - 9.2 km
  • Xel-Há Park - 16 min drive - 19.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive
  • Tulum Intl. Airport (TQO) - 73 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.6 miles/38 km

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • Ikebana Japanese Restaurant
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Putting you within a 10-minute drive of Akumal Beach, Grand Palladium Kantenah Resort & Spa All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 3 restaurants, and the 2 swim-up bars are great places to grab a cold drink. Other highlights at this luxurious property include 2 bars/lounges, a beach bar and a fitness centre. Fellow travellers love the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 252 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-in available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Bowling alley
  • Playground
  • Babysitting (surcharge)
  • Children's games
  • Lifeguard on-site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Archery
  • Bowling alley
  • Mini golf
  • Segway hire/tours
  • Kayaking
  • Boat tours
  • Scuba diving
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 11 buildings/towers
  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 5 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Handrails in stairwells

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Jetted
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Sanitation services: USD 2 per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Grand Palladium Kantenah Resort All Inclusive
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah
Grand Palladium Kantenah Resort Spa All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Kantenah Resort & Spa All Inclusive offer free cancellation for a full refund?

Yes, Grand Palladium Kantenah Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yes, there are 5 outdoor pools and a children's pool.

Are pets allowed at Grand Palladium Kantenah Resort & Spa All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in is available.

What is there to do at Grand Palladium Kantenah Resort & Spa All Inclusive and nearby?

Have fun with on-site activities such as kayaking, windsurfing and archery and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and bowling. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Grand Palladium Kantenah Resort & Spa All Inclusive also has 2 swim-up bars, a private beach and a water slide, as well as a sauna, a steam room and an arcade.

Are there restaurants at or near Grand Palladium Kantenah Resort & Spa All Inclusive?

Yes, there are 3 on-site restaurants.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bath.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

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Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Food
Service staff
Beach
Restaurant
Buffets
Drinks
Children
Booking
Family friendly

What guests liked

  • The pools were clean, well-maintained, and offered a variety of options for guests to enjoy. (36 reviews)
  • The all-inclusive package offered a wide variety of dining options, including 14 restaurants, with good quality food and drinks. (7 reviews)
  • Dining options were plentiful and the food was generally great with excellent service. (10 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great resort!
Tomasz, 7-night trip

10/10 Excellent

Beautiful property and friendly staff
christopher david, 7-night trip

10/10 Excellent

I really enjoyed our stay at this nice resort. The staff were very kind and wonderful throughout our entire stay.
Gabrielle, 3-night trip

10/10 Excellent

nice hotel
Arnaldo Coello, 1-night trip

10/10 Excellent

Beautiful Resort. Family friendly and great food.
Brisa, 7-night trip

10/10 Excellent

The whole resort was amazing! Staff was so friendly! Atmosphere is great!
Angela, 7-night trip

10/10 Excellent

This is the ultimate place for a family vacation. Each member of your family will find something enjoyable to do at all times.
Nataliya, 10-night trip

10/10 Excellent

The family selection area was amazing for my family, specifically for my 2 yr old.
Maribel, 6-night trip

10/10 Excellent

The Hotel Palladium was excellent and fun for our Family, especially for our kids
Madelaine, 5-night trip

10/10 Excellent

Very beautiful space! So much variety Definitely will come back!
Cambria, 3-night trip

10/10 Excellent

Staff services were great, restaurants and buffets have lots of delicious food with varieties. The facility was very clean and many entertainment options.
Seyed Hamed, 6-night trip

10/10 Excellent

Overall our experience was great.
Wendy, 4-night trip

10/10 Excellent

The staff at the resort and in the Family Selection areas were truly amazing and always attentive going above and beyond to make our stay one of the best. Karen and Mauricio made ever accommodation we requested happen!
Danielle, 7-night trip

10/10 Excellent

We had a wonderful vacation and everything was absolutely amazing!!
Tisha Renea, 5-night trip

10/10 Excellent

Every single thing about this resort is amazing
Yesenia, 7-night trip

10/10 Excellent

We had an awesome time this July 2025 at the Grand Palladium resort. Special thanks to our butlers, Karen & Max in Family Section Villa 50. They made sure we had the best experience every day! Will definitely visit again!
Jeffrey Roberts, 9-night trip

4/10 Poor

The property is huge, there is a lot to do for kids. However, their service and accommodation is garbage. Watch out when you see the The Club level people as they will try to steal and persuade and promise of coupons and gifts and thats all false.
Gehan Nabil Ibrahim, 7-night trip

10/10 Excellent

Good
Randy, 3-night trip

10/10 Excellent

Everything was good only dont land or leave from tulum airport
John, 6-night trip

6/10 Okay

The resort is spacious and easy to navigate. Transportation between buildings were outstanding always easy to find or request . Restaurants are not possible to book at all so options are to eat at the buffet mostly. Room service was just ok ( they need more attention to details)
Nelli, 7-night trip

10/10 Excellent

It was great We had a beach suite and Manuel and Lewis our butlers were awesome. Rooms were clean, good was great. Pools were clean. Will Donatello be back soon.
gregory, 6-night trip

10/10 Excellent

I was there with a group of 10(4 rooms) all in the Family Selection area. All staff that we encountered were very friendly and helpful, especially the butlers, who took care of our large groups dining reservations, etc. Everyone had a great time! Thank you!
James Clark, 7-night trip

8/10 Good

Transportation on the property and butler service was great. Pool and beach areas were beautiful. Needed to keep asking for basic items from housekeeping: toilet paper, washcloths. Lots of dining options. They had an open vendor market one night- avoid at all costs! The vendors were selling same items for the gift shop at prices 10xs higher and will charge your credit card prices not agreed upon.
Jaime, 5-night trip

10/10 Excellent

Excellent service from start to finish. Our kids loved the swim up room in the Family Selection. Our room butler made our reservations for dinner and helped with anything we needed. The property was convenient to where we want to go. Driving was easy as most places were off the same highway. Would recommend if you are traveling to the Riviera Maya area!
Jerry Edward Hurst, 6-night trip

10/10 Excellent

Beautiful resort, great service
Janie, 7-night trip