Three things that definitely need improvement ASAP: the attitude of the porters (the first person who greeted us was rude), how to deliver negative messages in emails and breakfast quality and arrangements. We told the porter that we reserved a room on the club floor. We arrived at noon and knew our room would not be ready. However, it would have been more pleasant if the porter had suggested that we could approach the reception and ask about the situation of our room. Let the more experienced FO staff handle communication with club floor guests so we indeed feel special. Also, check-in was lengthy for us because there was a lot of information given. FO staff could easily tell us to come back at 2/2:30pm instead of us getting turned away right at the entrance. Mind you, there wasn’t a queue at the reception at that time. We didn’t get to see our beautiful room until around 3:45pm. I would also like to suggest that the staff who replies guests’ email should avoid stating the negative response directly. More positive news and buffer should be added before breaking the bad news. Finally, breakfast was CHAOTIC and the food quality was not five-star. The hotel probably think the Tokyo Tower view would make up for it. We hope the hotel would consider adding a few special items exclusive for club floor guests and allow us to make a reservation on the day before. A few tables should be saved for club floor guests. In my opinion, it’s NOT WORTH paying for the club experience.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月4日
Lok Yan
Lok Yan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月3日
Jo-Yao
Jo-Yao (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月24日
guang hua
guang hua (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月24日
??
?? (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月21日
没有自助洗衣房
Jasmin
Jasmin (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月11日
Ka Ying
Ka Ying (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月29日
WAI HUNG
WAI HUNG (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月27日
驚艷 真的很值得
tai li
tai li (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月26日
KAM WAI
KAM WAI (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月23日
Ok
JOHN
JOHN (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月17日
The Tokyo town view is very good! Want to stay next time!
Qin
Qin (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月12日
BoJhih
BoJhih (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月2日
Chung Yin
Chung Yin (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年6月23日
kaiching
kaiching (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月17日
Jingjing
Jingjing (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月4日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年5月12日
Good service!
I booked five nights. The first night was not very good experience. They gave me a very bad room. And then I told them the room was very bad. The manager checked the room and they felt bad. They apologise to me. And then they upgraded me to the suite. I am so happy not because they upgraded me. Is because they really treat the customer very serious. When they found the room was not up to standard and they apologised. This is what’s we called “good service“. I will definately come back next time.