Try to make reservations for the restaurant when first day I came. And find all the restaurants in hotel are not available except the buffet. and for the rest 4 days of my stay, i can only ate buffet, which is so bad.
They also make a mistake on the room.i came with my friend, we booked a 2 beds room, but there is only 1 king size bed room left. Was Told that was the last room they have. So we have to sleep on one bed.
Jingjing
3 晚友伴旅程
2/10
Yiran
6 晚行程
2/10
zi xu
3 晚行程
8/10
服务超级棒,出现方便,Bus可以到很多地方。只是海边应该增加遮阳伞。
Youyou
4 晚家庭旅程
4/10
I was very disappointed in the room accommodations. I booked a lagoon view however, the view was of the street and they had construction. They eventually upgraded me to an ocean view, which was much better. The other problem was their restaurants, we were not able to get reservations at any of the restaurants without being put on the waiting list. They have three restaurants at the location, however, two of the restaurants Was closed most of the time. we were only able to dine at one restaurant after being put on a waiting list. Most of the time it was empty, however we were told they had no availability by the front desk. I truly believe they had a staffing problem in all three restaurants and we’re not able to accommodate guests.Very disappointing.
J
4 晚行程
10/10
Ahmed
4 晚行程
2/10
Food was trash service was slow pools were trashed
Nathaniel
6 晚行程
10/10
Solo fue una noche lástima ,fue estupenda de seguro volveremos todo estuvo genial
Guillermo
1 晚家庭旅程
10/10
Diego
4 晚家庭旅程
8/10
Silvina
3 晚家庭旅程
8/10
En general muy a gusto nuestra estancia
Karina
3 晚行程
10/10
We really enjoyed our state! The resort has everything that you need for a short stay! Employees are welcoming and make us feel comfortable all the time without harassment of timeshares. The daily shows are amazing and the staff makes daily activities. Highly recommended if you want a quiet environment to rest.
Adriana
2 晚行程
10/10
ADRIANA
2 晚行程
10/10
Buen hotel, cumplió con las expectativas, al inicio el chico de recepción nos había dicho que nos había hecho up grade a suite presidencial, que de eso no tenía nada, era un cuarto pequeño normal, eso no me gustó (la mentira) pero es un hotel correcto, excelente cocina en el restaurante Marco Polo, otra cosa, el día que llegamos nos mandaron un mensaje de WhatsApp la gente de front desk para vendernos traslados o tours casi a medianoche! 😣😡 eso sí me pareció pésimo, pero nunca le contestamos porque me pareció una falta enorme de respeto mandar mensajes a esa hora. Los cockteles muy dulces y baja calidad pero fuera de eso, me pareció muy buen hotel. El servicio del personal inmejorable y siempre sonrientes y serviciales.
ADRIANA
2 晚家庭旅程
10/10
El hotel desde que llegas todos se portan de una manera muy amable, nunca vimos una mala cara, el hotel se encontraba limpio en todo momento, el restaurant y los servicios adicionales excelentes. Definitivamente volveré.
Ignacio de jesus
5 晚家庭旅程
10/10
Cancun was so much fun! Food options and quality need improvement.
Marilyn
4 晚家庭旅程
10/10
It was a great family vacation. It is suitable for families with kids, with good food and a lovely beach
Irina
7 晚行程
8/10
Had construction on next door hotel and also working on one of their restaurants was a little loud. Pool was wonderful hotel very clean and friend staff
Frank
7 晚行程
6/10
真實旅客
2 晚友伴旅程
10/10
Valeria
6 晚行程
8/10
Average, no frills property. Perfect for a quick trip that won’t break the bank. My only complaint was making dinner reservations. Every restaurant was booked by the time you got there to make them. We opted for utilizing the wait list, but that got annoying after awhile.
Dannett
4 晚友伴旅程
10/10
Family friendly environment. The staff were so nice and very helpful.