The guy that checked us in sis not even look at us he gave us a handicap room and we were not aware of until we went upstairs. He should have asked us if we minded getting that room. The room had hardly any lighting. The bathroom was very empty also. Not very happy with the who experience
Debbie
Debbie (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月13日
Another Nice Weekend!
The King corner room with a fireplace was a nice room for our weekend stay. There was a couple of issues. The fireplace stopped working on our second day there, the smoke detector went off in the early morning hours due to a low battery. And the telephone would not dial the front desk. All of these issues were relayed to the front desk and they appreciated it. The buffet breakfast in the restaurant was good quality and the food was good for the price that we paid. They did allow us to store our luggage after our late checkout and still use the premises until we left. This is the second time we stayed at the hotel and we enjoy the close proximity to the mall and the armory.
Valarie
Valarie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
Great location!
Great location and close to everything! The mattress was lackluster which made for poor night's sleep, but the room was great! Our dogs loved it!
Tara
Tara (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Great place to stay with your furry children!
Great for us and our two labs, the shower needs repaired/updated, but the room was spacious and clean. Great location!
Tara
Tara (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
Craft cocktails and Comfy beds
Very nice hotel. Great bartenders and good breakfast. Staff were all helpful. The heat wasn’t working in our room and we had to be moved. Unfortunately the type of room we booked wasn’t available so they gave us breakfast vouchers for our stay. Either the buffet or menu items. Overall very comfortable hotel.
Brenda
Brenda (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月17日
Christine
Christine (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月14日
Room with a view
Nice hotel and lobby in a good location. Great views of the mountains. Bed was not very comfortable and the pillows were flat. Had an issue with the coffee maker but they quickly replaced it.
Brad
Brad (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月27日
Location was great. Staff at check in was not helpful in changing our room to something with comfortable seating. The seating in our room was poor. River view and balcony are not worth the extra charge.
vicki
vicki (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月19日
Sarah
Sarah (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月14日
Balcony in balcony room closed
Check in was great Larry the server was wonderful!
I was disappointed that we could not use our balcony as it had a closed. We also went down to use the pool that is typically heated, and it was cold and hot tub was out of order. It would’ve been nice to know that we were not able to use some of the amenities that we purposely stayed there to use.
MARIE
MARIE (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
My 5 year old son and I had an amazing time at this property. The staff was amazing...the room clean and spacious...we rented a suite. The pool was down for maintenance but the location of the hotel totally helped with us not being able to swim we had fun doing other things because of its convenient location. We loved it!
Marianne
Marianne (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月27日
Awesome
Ryan Lee
Ryan Lee (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月22日
Roof being replaced during my stay. Incessant pounding and noise. Nothing was offered as a courtesy for all of the noise during the day.
Tim
Tim (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月22日
Disappointing!!!!
Our recent stay was very disappointing. We were given the wrong type of room - queen bed and accessible vs king. We had a spill in our room with glass broken and no one came to clean for over 24 hours despite several calls and promises to fix it. No TV due to roof work. We were told there was no way to communicate because we booked through hotels.com
Carrie A
Carrie A (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月21日
Clean but amenities not working & active roofing
Clean hotel but zero amenities were working (direct TV was knocked out by the roofing crew we were not warned about prior to arrival. Super bummed.
Sarah
Sarah (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月21日
Hotel was re-roofing the entire building. Loud and congested. No in room TV - World Series was on. Very disappointing.
Mr. Kim
Mr. Kim (2 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月20日
They should close during renovations
I had stated this property years ago and it was quite nice. My mother was passing away at the hospital here in Bend so we picked this is a special retreat. The front staff is amazing. Jonah and the other young lady were very kind and sympathetic to what ended up happening. The roof is being torn off so all day long you hear hammering, I figured it would be off for the weekend but evidently it’s seven days a week so they did let me find a better motel and not charge me for my second night that I had prepaid did not work as took the satellite off. I am not sure why they don’t just close the property during the renovation as the pool and hot tub did not work either , if it had not been for the desk, I would never use a Hilton property again even though we have been Hilton honors members
John
John (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月19日
Hotel was under construction, tvs didn’t work, wasn’t super clean just didn’t feel clean either. I would definitely stay somewhere else next time. They also knew the tvs were out and didn’t bother to mention it.
Karli
Karli (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月15日
It was perfect for our needs! Looking forward to staying again.
Torey
Torey (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月14日
Great location and decent property with great access. terrible service and hospitality.
Ryan
Ryan (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Beautiful and spacious room, loved the huge balcony! Amazing view from the room. The hotel bar was very nice. We will definitely stay here again.