The location is excellent, situated directly next to the metro and Notre Dame Cathedral. However, this also means experiencing noise from the metro and the surrounding area, making it difficult to open the windows for fresh air.
The shower was highly problematic, spraying water uncontrollably each time it was turned on, and the bathtub’s design was impractical, causing water to spill everywhere. Additionally, the bed was extremely firm and uncomfortable.
Housekeeping services were lacking, as we had to request towels even after our room had been “cleaned.” Parking was also inconvenient; despite being advertised as “nearby,” it was actually a seven-minute walk away due to construction closures. Moreover, we were not informed in advance that we needed to purchase a parking ticket through the hotel before arrival. As a result, we had to walk to the parking area in the rain with our luggage, only to return to the hotel to pay an additional fee of over €9 for the time spent checking in—then walk back once more. Further adding to the frustration, the QR code provided for exiting the garage was faulty, requiring assistance from staff to leave.
Check-in was inefficient, taking approximately 30 minutes. Additionally, there was no visible branding in the lobby, which left us uncertain as to whether we were in the correct location.
Overall, there are numerous areas in need of improvement. While I expected some noise due to the central location, the other issues were unacceptable.