2/10 欠佳
2025年2月12日
Dirty
Checked in early for some R&R before a work trip. First room was filthy. Poop all over the toilet, trash in trash cans and toilet paper roll spilling onto floor.
Front desk agent Amanda was unhelpful, her solution was to send me more toilet paper and a cleaning crew. Service came and then said no cleaning crew would come and I could use my travel wipes to clean the toilet. I did so but it was more than I could handle, especially when more was found all over the bath door.
I then went to my suites front desk and the amazing Angel managed to move my room the front desk said they could not do. She went above and beyond sending me champagne and a cheese spread. Which was appreciated.
But, while the toilet was clean there was still uncleaned urine all over the floor and walls. They also didn’t do room cleaning despite never opting out.
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Ashley D
Ashley D (2 晚商務旅程)
Hotels.com 真實旅客評價