We stayed over because we were celebrating a friends birthday with a Christmas theme. Disappointed that the pool etc was closed due to refurbishment which was another reason that we decided to stay.
JACQUELINE
JACQUELINE (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Thijs
Thijs (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月6日
Mattias
Mattias (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Clean and comfortable
Clean and comfortable
Jo-Anne
Jo-Anne (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Keenan
Keenan (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
ILDOO
ILDOO (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Kieran
Kieran (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月1日
Very poor from Hotels.com
The pool and hot tub were out of use when I specifically request a hot tub!
James
James (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月31日
Lovely clean modern hotel
Lovely hotel, the bedroom was spacious and clean.
Gillian
Gillian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Matthew
Matthew (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Have stayed here before, but unfortunately found the sink not properly cleaned when first entering the room and normally the rooms are cleaned each day and staying for two days, found nothing was cleaned (when comparing to previous stays) besides a used towel removed.
Breakfast was fantastic as always.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月2日
Unimpressed
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月21日
Overall quite a disappointment. Same price paid via Expedia as hotel charges when booking direct, except spa/gym facilities not included in rate. It's hidden in the small print so you don't realise until they email you to ask you to pay an additional £15 per person. Feels a bit like a rip off.
The room is quite dated, not well designed (no plug sockets next to the bed, huge empty space on one side of the room with all the other furniture pushed to the other side, poor lighting, and next to zero soundproofing. You can hear everything in the corridor and the adjacent rooms, including toilet noises. Can't turn off the fan in the bathroom so a constant hum. Not great for a light sleeper.)
Everything just feels a bit cheap. Like every cost has been kept down - from the cheap plastic not soft close toilet seat to the single (overcooked) egg with a full English breakfast. Don't even think you could enjoy a nightcap - the bar closes at 11pm.
Breakfast was alright but overcooked and, like everything else here, felt stingey. Portions kept to a minimum. In fairness the staff were great in accommodating my gluten allergy but the 6 or 7 emails and phone calls asking us to pre-book a time started to become a bit like harassment. Noted: when we got to the breakfast room it was half empty.
Honestly? You'd be better off in a Premier Inn.
Victoria
Victoria (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月18日
Tracy
Tracy (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月17日
Good points: most staff we encountered were brilliant. Hotel generally was clean and tidy. Rooms were very much so. Fresh milk machine in the corridors rather than tiny long-life cartons.
Not so good points: Excellent menu is really let down by the execution. Breakfast was stopped at 0915 which meant one of us missed it altogether despite having paid for it. The Spa area staff were extremely unattentive and waved me through with no towel or locker fob, meaning I had to head back to reception in my swimwear to get a fob (no towel). Both external Jacuzzi's were non-operational. Fresh milk machine was empty by early evening and not refilled prior to us leaving mid-morning the following day.
Overall it was 'ok'. Not bad per se, but let down by some aspects that, given its location by the motorway, leave you with the impression it's sort of a slightly posh Premiere Inn with lofty aspirations. None of these things would be that bad if it wasn't for the premium price to stay there, the premium price for breakfast, and the very premium price for restaurant food given the result.
Peter
Peter (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月14日
Michele
Michele (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
Last minute booking. Great hotel, staff very friendly and professional. We had meal at main restaurant, food and service was exceptional. Next time we are in area we would certainly stay at holiday again.
Nigel
Nigel (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月9日
Karen
Karen (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月9日
The in-house food order people where very rude
rita
rita (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月7日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年9月7日
Heather
Heather (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月6日
Stephen
Stephen (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月5日
Shaun
Shaun (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月5日
Tracy
Tracy (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月2日
Good: family friendly, swimming pool, nice bathroom and White Company toiletries. Robes, Spa and changing rooms. Quiet, nice grounds. Breakfast. Good wine list. Good decor and impressive looking restaurant. Made for a great relaxing weekend for us as a family before kids are back at school.
Could do better: reception greeting on arrival - was told booking via Expedia meant we couldn't use spa (totally incorrect). Staff were overall helpful but gave average service; I think this was lack of training rather than lack of care, eg checking on us, topping up drinks. Something for management to work on.
Would have wanted more for the price it costs to eat there. Food too expensive. Could be a better lunch option as we didn't want to pay £18 for a sandwich and kids menu was the same for lunch and dinner which gave them less choice. Sunday lunch was poor - fatty cut of meat meant very little was able to be eaten.
Would recommend for a weekend break but maybe seek other food options if you don't want to spend too much each meal time.