The day I checked in I waited for a bit before someone came out to check me in. The front desk person failed to give me any information on what time breakfast was, WiFi, or even give me a second key card. I was here for business and the business center printer didn’t have any ink. We got some copies from the front desk but those were very poorly printed. The ice machine at in rue breakfast area work. The juice machine didn’t work. The breakfast area ladies were the rudest I’ve encountered in any hotel. My coworker tried checking out later in the evening, there was no desk person to be found anywhere. She even called the hotel but no one answered. I stayed here for 8 nights and at no point in my stay did anyone come by to refresh the room. The pans provided were dirty, I’m talking about food stuck to the pans and left like that for the next guest to use. I don’t know who is running this place but I will likely not stay here again.
Nalleli
Nalleli (8 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Samuel L.
Samuel L. (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Jeremy
Jeremy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Great place will be back
Lashonda
Lashonda (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
Jackie
Jackie (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Chattanooga stay
Nice hotel conveniently located off interstate. Room was comfortable, clean and roomy. Neither of the 2 TVs were working. Desk manager was called and he came up promptly to take a look. He was unable to get them to work and concluded it was new remotes that had not been programmed for these TVs. He offered to move us to another room but we were already unpacked and tired so he said he would deducte our parking fee.
Candyce
Candyce (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月2日
Joseph
Joseph (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月2日
Room next to us had a FISH FRY ! Smell was insanely terrible. They did this three times over two days!!!!
Jonathon
Jonathon (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月1日
Never again
Smell like dog house.
Lisa
Lisa (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Robert
Robert (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Would stay here again.
Very convenient location. Walked 5 min to the october fest and drove 10 min to rock city. The hotel has a good breakfast a good bit of variety items to choose from. Room was clean and had everything we needed. Hotel staff was nice and helpful. Alot of parking in the back of hotel.
petra
petra (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月5日
The chech-in with Kiosk midnight was too bad. They issued the room key twice but both didn't work and the door lock was braking down. Finally the agent opened the door manually.
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Stephen
Stephen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月30日
Blake
Blake (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月29日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年8月28日
Hot tub was lukewarm at best.
Jeremy
Jeremy (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月21日
Tiffany
Tiffany (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月18日
Back breaking mattresses
I can overlook the little dirt spots in the room because I know they were understaffed. But that bed was the most uncomfortable mattress I have ever slept on. I woke up multiple times during the night with back pain. The continental breakfast was horrible too. Those omelettes tasted like they were made the day before, frozen, and reheated for the next day’s meal.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年8月17日
Great place for a family stay. The suit could use some new clean furniture. The breakfast is great for a hotel continental meal. Good price for the location close to downtown. Parking at $18 per day is double what was advertised and way too expensive though.
William
William (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月12日
Nice rooms for the price. Nice breakfast area.
We were charged by person for parking. I assumed per vehicle. ???
Otherwise a pleasant stay for a one night college move in.
Kappie
Kappie (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月8日
Erica
Erica (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月8日
Real customer service
The service at the hotel was great. Tanner at the front desk is incredible. He makes everyone feel valued… even when he is slammed with calls, requests, etc. this hotel is a great place to stay if you have an event at the convention center. I will return because of employees like Tanner. Thank you
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月5日
Not a great place to stay
I had high hopes for my stay at this facility especially after some peoples reviews were great. We had issues with dirty linens, not stocked rooms, broken ice maker, hair dryer and pull out bed, and also expired food during breakfast. Brought the attention to the front desk on day 2 and maintenance was told to come which they never did even after I had a family member stay in the room from 10 am to 5:30 pm. Found a pillowcase on our first night with blood on it-completely unwashed. Breakfast was good until the milk was ruined eating cereal. Just all around everything was bad.