4/10 一般
2025 年 7 月 29 日
Could be lovely - some staff need training!!
Arrived 2 twin rooms booked for 4 people clear in booking. One queen and a twin no issues could make it work. BUT twin set up for one person they were adamant booking was for one person despite me showing booking. Getting extra bedding and towels was a nightmare gave up until later in evening when staff changed and they were more helpful. They just could not be bothered to help everything seemed too much and they were right despite booking clearly stating what we had booked. Even said we could pay for the 4th person in the morning - which we obv refused as booked and paid for 4 people. Could be lovely but staff need to be more helpful and recognise their mistakes.
Sally
Sally (1 晚家庭旅程)
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